Training

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12 January

Powerful Negotiation Skills : Achieving Win-Win Outcomes

09:30 - 12:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course

12 January

Exceptional Customer Service Skills

13:30 - 16:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

13 January

Skills Bootcamp in International Trade

09:00 - 17:00

Funded by Lancashire Skills & Employment Hub and the UK Government, the Skills Bootcamp in International Trade is a comprehensive Level 3 course, covering import and export procedures; documentation and compliance; and factors affecting export growth.

14 January

Excel Level 1: The Fundamentals

09:30 - 16:00

Develop staff who are absolute beginners, fairly new to Excel, or with limited experience in working with formulas and building spreadsheets from scratch. Gain a firm foundation on your Excel knowledge with this one-day course, this is a perfectly designed course for a top-up or an up-skill in the foundational elements toward truly benefiting from Excel.

15 January

Introduction to Procurement and Supply

10:00 - 16:00

This course provides a comprehensive introduction to procurement and supply chain management, equipping participants with the essential knowledge and skills needed to navigate this vital business function.

19 January

Retail Renaissance Programme – Diversification, Innovation & Product Development

09:30 - 12:30

Break free from retail uncertainty: we’ll help you explore game changing ideas for new products, services, and markets, in a collaborative session with seasoned business owners, who’ve walked the walk and already ‘got the T-Shirt’.

26 January

Retail Renaissance Programme – Optimising Online Sales, Market Insights and Consumer Trends

09:30 - 12:30

What’s hot and what’s not. Our experts will help you maximise your presence online, help you spot the next big trends, piggyback social sensations, and get ahead of your competition by looking on the horizon as to the ‘next big thing’.

2 February

Social Media Training: Creating Great Content

10:00 - 16:00

Social media training to grow your online network through promoting your brand, goods, and services to potential clients through engaging content for social media channels: Instagram, LinkedIn, and Facebook. Learn what content is best for your services and what content works best on each platform. This social media training course is packed with useful information to transform the way you interact online.

4 February

Managing Conflict Effectively

13:30 - 16:30

Conflict management training course to meet the challenges of complex personalities in your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of the negative impact that conflict can bring.

4 February

Managing Better: Using Emotional Intelligence

09:30 - 12:30

Identify, use, understand, and manage emotions in a positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.