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Home > Sales & Customer Service Courses

Sales & Customer Service Courses

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25 September

Communicate Effectively

09:30 - 12:30

It’s not what you say, It’s how you say it, with good Communication you can make exceptional management. Discover effective communication methods, sharpen your skills to eliminate misunderstandings, and encourage a healthy work environment with this half-day communication skills course. Open the lines of communication and watch daily tasks and projects go by smoothly!
29 September

Retail Renaissance Programme – Customer Journey Mapping

09:30 - 12:30

In this hands on interactive workshop you’ll analyse each stage of the customer journey, before, during and after the sale. You’ll develop a clearer understanding of what needs to happen to ensure that the customer journey is easy for the customer to navigate, increasing enquiries and sales.
9 October

Sending Smarter Business Emails

09:30 - 12:30

This business email writing course enables delegates to write more effective, professional emails & improve their overall communication to make sure that email recipients are clear on how to reply or act with etiquette & format. Avoid difficult to read or process business emails with essential best-practice business emails that get results.
13 October

Retail Renaissance Programme – Confident Networking & Collaboration

09:30 - 12:30

How would you promote your business in sixty seconds?  Learn from seasoned business to business, and business to consumer networkers, on how to boost brands and be remembered.  Plus, two heads are better than one – this session will help you establish meaningful business connections and explore collaborations.
16 October

Powerful Presentation & Pitching Skills

10:00 - 16:00

Presentation skills training to build a compelling, confident presentation or persuasive pitch to impact clients and colleagues whether one or one thousand - and get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers. Also included, will be a module to greatly improve pitching skills when you only have a short time to deliver a powerful pitch or presentation - this presentation training course will show you how to get it done right!
20 October

Retail Renaissance Programme – Customer Experience is not about the WOW moments

09:30 - 12:30

In this hands on interactive workshop you’ll work on developing a great customer experience, decreasing frustrations and increasing customer satisfaction. Included in this session is Customer Effort Scoring and collecting/using feedback.
6 November

Powerful Negotiation Skills : Achieving Win-Win Outcomes

13:30 - 16:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course.
6 November

Exceptional Customer Service Skills

09:30 - 12:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.
13 November

Customer Lead Generation & Management

13:30 - 16:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.
13 November

Powerful Telephone Techniques

09:30 - 12:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

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Head Office

9-10 Eastway Business Village
Olivers Place, Fulwood, Preston
Lancashire, PR2 9WT

T: 01772 653 000

Fylde Coast Office

1 Lockheed Court
Amy Johnson Way, Blackpool
Lancashire, FY4 2RN

T: 01253 347 063

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