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Sales & Customer Service Courses

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20 October

Retail Renaissance Programme – Customer Experience is not about the WOW moments

09:30 - 12:30

In this hands on interactive workshop you’ll work on developing a great customer experience, decreasing frustrations and increasing customer satisfaction. Included in this session is Customer Effort Scoring and collecting/using feedback.

6 November

Powerful Negotiation Skills : Achieving Win-Win Outcomes

13:30 - 16:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course.

6 November

Exceptional Customer Service Skills

09:30 - 12:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

13 November

Powerful Telephone Techniques

09:30 - 12:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

13 November

Customer Lead Generation & Management

13:30 - 16:30

17 November

Retail Renaissance Programme – Social Selling, Digital Marketing, SEO and Content Strategy

09:30 - 12:30

Don’t get left behind – to win, you have to be seen and heard. This session will guide you to unlocking growth. You’ll master digital marketing, social media and SEO secrets to drive traffic & sales in this action-packed session.

27 November

Body Language Communication Skills

13:30 - 16:30

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

19 January

Retail Renaissance Programme – Diversification, Innovation & Product Development

09:30 - 12:30

Break free from retail uncertainty: we’ll help you explore game changing ideas for new products, services, and markets, in a collaborative session with seasoned business owners, who’ve walked the walk and already ‘got the T-Shirt’.

26 January

Retail Renaissance Programme – Optimising Online Sales, Market Insights and Consumer Trends

09:30 - 12:30

What’s hot and what’s not. Our experts will help you maximise your presence online, help you spot the next big trends, piggyback social sensations, and get ahead of your competition by looking on the horizon as to the ‘next big thing’.

23 February

Retail Renaissance Programme – Funding & Financial Guidance

09:30 - 12:30

Unlock Lancashire’s hidden funding vaults: Get expert access to grants, loans and investment opportunities to help fuel your retail growth, scale up, and secure your future. We’ll show you what’s available and give you top tips when applying for financial support to take your business to next level.