May 30, 2019 from 9:30 am to 12:30 pm
In life & in our work we generally communicate in three ways: Verbal, Written & Body Language.
The first contact you make with a customer/colleague whether by phone, email or in person, is extremely important, remember: You never get a second chance to make a good first impression.
To effectively communicate properly in these various ways, we will need training in professional methods that are proven to work. That is precisely what this half day open course is designed to provide – training to Communicate Effectively.
This course is run as part of a back-to-back half-day session and will be followed in the afternoon by the half-day course “Powerful Telephone Techniques” which explores telephone communication more in-depth.
This Communicate Effectively course will make sure you always:
- Send emails that are clear, concise, and professional
- Make phone calls that are direct, effective, and to-the-point
- Communicate non-verbally in consistent manner with your intended message
…And that you never:
- Send another awkward email
- Make a badly prepared phone call
- Allow your body language to say the opposite to what you are trying to say.
We all make hundreds of decisions each day based upon the information we receive. This course will ensure you interpret all these messages and signals correctly and allow you to communicate out to the world in a professional & unambiguous manner.
Up-skill your team to represent your business professionally and effectively with this morning course which directly precedes the “Powerful Negotiation Skills” which follows in the afternoon as part of a back-to-back communication skills offering.
Refreshments will be provided on arrival and lunch will be served between the morning and afternoon courses. All delegates will receive a Chamber of Commerce Certificate of Completion Certificate at the conclusion of this course.
Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient to you.