Training and development

Keep your staff engaged, motivated, and at peak performance with training and development through the North & Western Lancashire Chamber of Commerce. With over 75 course titles across Business Management, Administration, Marketing, Sales, Communications, and Software Skills offered throughout the year, the Chamber training programme can develop the skills of your workforce and improve the overall performance and efficiency of your organisation.

We can affordably offer any of the courses found here on the website as in-house or bespoke training at a time, date, and location that is most convenient to your team and tailored to your specific needs.

See below for details of our upcoming courses. Please feel free to contact a member of our Training team for any specific training requirements you might have: training@lancschamber.co.uk – – Tel: 01253 347063

Categories:

Difficult Conversations : Discussing What Matters Most

February 22, 2019 from 10:00 am to 1:00 pm

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

WordPress Essentials For Business

February 26, 2019 from 10:00 am to 4:00 pm

Create, edit, and maintain a WordPress website for your orgranisation and how to make the most of powerful plugins for SEO or digital marketing which help your site succeed. Wordpress Essentials for Business is a one day course designed for business owners, directors, marketing managers, or anyone responsible for the organisational website. Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Networking Skills For Business

February 26, 2019 from 1:00 pm to 4:00 pm

Networking skills for business training where delegates will learn to work the room at meetings, networking events, or exhibitions with ease while maintaining a confidence and comfortability in conversation by using their individual style to communicate with fellow networkers. Delegates will also receive a variety of methods and techniques which will enable them to relate with other business professionals in a far more productive way. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Sales Training : Selling To Different Personalities

February 26, 2019 from 9:30 am to 12:30 pm

Sales training to maximise sales calls and connections through a greater understanding of commonly shared traits across potential client personality types. Identify your potential buyer's buying style and gain a greater chance of reaching them by instantly customising your sales presentation accordingly whether face to face, by phone, or email. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

Introduction To Exporting (BCC Accredited)

February 27, 2019 from 10:00 am to 4:00 pm

Master the intricacies of Exporting procedures and language to find and develop new markets for products with the course Introduction to Exporting. Learn the requirements for documentation, an overview of country of origin, Incoterms and more in a single day of training. Members £169; Affiliates £189; Non-Members £199.

Price: Members £169 + vat Affiliate members £189 + vat Non members £199 + vat

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Train The Trainer Course : Developing Staff

February 28, 2019 from 10:00 am to 4:00 pm

Train your team in policy, procedure, on-boarding, sales, management, or nearly any other skill/topic by taking this train the trainer course to identify training needs, develop learning objectives, and then designing and delivering a finished programme accordingly. This course provides essential skills needed to be an effective trainer or learning development specialist for your organisation. Members £139+vat; Affiliates: £169+vat; Non-Members: £189+vat

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

Powerful Telephone Techniques

February 28, 2019 from 1:00 pm to 4:00 pm

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successeful. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69+vat, Affiliate members: £89+vat, Non-members: £99+vat

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Exceptional Customer Service Skills

February 28, 2019 from 9:30 am to 12:30 pm

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Data-Driven Leadership: Managing By The Numbers *FREE Taster Session*

March 1, 2019 from 10:00 am to 12:00 pm

Leadership skills course to learn how to collect data in your organisation, learn from it, gather feedback, and useful useable accountability in order to bring about measurable success and results for your company or department for the long term. THIS IS A FREE TASTER COURSE.

Price: Free to Members and Non-Members

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Emergency First Aid At Work Training Course – 1 Day Certified

March 4, 2019 from 9:00 am to 5:00 pm

Gain the knowledge & skills to summon help & give safe, prompt & effective emergency first aid to a casualty in the workplace following an injury or illness using materials to hand and/or HSE approved first aid equipment. This course gives an increased knowledge and understanding of First Aid Standards and regulations in the workplace, while enabling delegates to carry out their role as the Nominated First Aider in the workplace. This course is for most standard offices and organisations with a limited level of foot traffic. Members: £65 ; Affiliates £75; Non-Members £85 per delegate

Price: Members: £65 ; Affiliates £75; Non-Members £85 per delegate

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk