Training and development

Keep your staff engaged, motivated, and at peak performance with training and development through the North & Western Lancashire Chamber of Commerce. With over 75 course titles across Business Management, Administration, Marketing, Sales, Communications, and Software Skills offered throughout the year, the Chamber training programme can develop the skills of your workforce and improve the overall performance and efficiency of your organisation.

We can affordably offer any of the courses found here on the website as in-house or bespoke training at a time, date, and location that is most convenient to your team and tailored to your specific needs.

See below for details of our upcoming courses. Please feel free to contact a member of our Training team for any specific training requirements you might have: training@lancschamber.co.ukTel: 01253 347063

Powerful Telephone Techniques

October 14, 2019 from 1:00 pm to 4:00 pm

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successeful. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69+vat, Affiliate members: £89+vat, Non-members: £99+vat

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Exceptional Customer Service Skills Training

October 14, 2019 from 9:30 am to 12:30 pm

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Customs Procedures – International Trade

October 15, 2019 from 9:30 am to 12:30 pm

Ensure that your organisation imports and exports goods both cost-effectively and in full legal compliance with this one-day international trade course. This BCC-accredited session is suitable for both new and experienced international trade staff (including purchasing, finance, and operations departments) looking to save their organisation both time and money by staying up-to-date in their knowledge of customs procedures and documentation. Price: Members: £99; Affiliate: £129; Non-Member: £149

Price: Members: £99; Affiliates: £129; Non-Members: £159

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Export Documentation – Level 2 BCC Accredited

October 15, 2019 from 1:00 pm to 4:00 pm

Essential training on Export documentation so that Exporters can provide accurate information concerning all export consignments required for international trade. This morning course is designed for Export Staff involved in the administration of Export Issues and covers all relevant aspects of dealing with export documentation for both EU procedures and exports to overseas customers, while highlighting documentary requirements, as well as compliance with Customs requirements. Members £99; Affiliates £129; Non-Members £149

Price: Members: £99; Affiliates: £129; Non-Members: £149

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

FULLY BOOKED – Excel Level 2: Beyond The Basics

October 17, 2019 from 10:00 am to 4:00 pm

Go beyond the basics of Excel 2016 with this intermediate training course. Delegates will be taken from the introductory basics to making more of the productive and effective features of Excel 2016 Software like using formulas, features like making charts, and auto-complete functions to save time. Managing data and processing department information will ascend to a whole new level. Price: Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063- or Email: Training@Lancschamber.co.uk

Essential Selling Skills

October 17, 2019 from 10:00 am to 1:00 pm

Whether selling inbound, outbound, telephone, or as a customer-facing service representative – be a part of pro-active sales teams that hit their targets. This course will enable you or your team to be that integral first-representative of the business and will provide you with the skills of prospecting to recruit new customers. This is an essential training course for Sales Essentials! Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Successful Telesales Skills

October 18, 2019 from 10:00 am to 4:00 pm

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills which build confidence and improve the customer experience of your organisation. Members: £139; Affiliate: £169; Non-Members: £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

Assertiveness Training : Developing Assertiveness Skills

October 18, 2019 from 9:30 am to 12:30 pm

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Networking Skills For Business People

October 22, 2019 from 1:00 pm to 4:00 pm

Networking skills for business training where delegates will learn to work the room at meetings, networking events, or exhibitions with ease while maintaining a confidence and comfortability in conversation by using their individual style to communicate with fellow networkers. Delegates will also receive a variety of methods and techniques which will enable them to relate with other business professionals in a far more productive way. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Sales Training : Selling To Personality Types

October 22, 2019 from 9:30 am to 12:30 pm

Sales training to maximise sales calls and connections through a greater understanding of commonly shared traits across potential client personality types. Identify your potential buyer's buying style and gain a greater chance of reaching them by instantly customising your sales presentation accordingly whether face to face, by phone, or email. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk