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Communications Courses

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19 June

Powerful Telephone Techniques

09:30 - 12:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

19 June

Customer Lead Generation & Management

13:30 - 16:30

26 June

Exceptional Customer Service Skills

09:30 - 12:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

26 June

Powerful Negotiation Skills : Achieving Win-Win Outcomes

13:30 - 16:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course.

2 July

Assertiveness Training : Developing Assertiveness Skills

09:30 - 12:30

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

2 July

Difficult Conversations : Discussing What Matters Most

13:30 - 16:30

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

9 July

Managing Conflict Effectively

13:30 - 16:30

Conflict management training course to meet the challenges of complex personalities in your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring.

22 July

Using LinkedIn for Business

09:30 - 12:30

re you making the most of LinkedIn? It’s the preferred network for business professionals. This course will help you understand the platform and help you harness its potential. From personal profiles and pages to following hashtags and learning about the different types of posts. There’s more to LinkedIn than recruitment.

17 September

Social Media Training: Creating Great Content

10:00 - 16:00

Social media training to grow your online network through promoting your brand, goods, and services to potential clients through engaging content for social media channels: Instagram, LinkedIn, and Facebook. Learn what content is best for your services and what content works best on each platform. This social media training course is packed with useful information to transform the way you interact online.

25 September

Communicate Effectively

09:30 - 12:30

It’s not what you say, It’s how you say it, with good Communication you can make exceptional management. Discover effective communication methods, sharpen your skills to eliminate misunderstandings, and encourage a healthy work environment with this half-day communication skills course. Open the lines of communication and watch daily tasks and projects go by smoothly!