Increase staff profitability by effectively handling conflict and problems in the workplace. With the skills learned in this half-day conflict management course, conflict can be managed effectively and greatly reduce the risk of the negative impact that conflict can bring.
Your staff will identify the conflict at the ‘disagreement’ stage before it escalates and then address the issues with a resolution that is healthy for both parties. They will also learn from conflicts and have a plan to prevent them from happening again.
This conflict management workshop includes case studies, discussions, and interactive exercises along with ample opportunity to practice so that at the end of the day delegates are confident in managing conflict.
Delegates are invited to complete an individual assessment of their preferred conflict management style. They will then receive personalised feedback, including specific conflict management tips that match their personality.
By the end of the day, delegates will:
- Identify conflicts early on before escalation.
- Identify their own preferred conflict management style, strengths and limitations
- Confidently resolve conflicts with both colleagues and customers.
- Resolve conflict situations between colleagues and clients.
These skills are valuable for managers, HR and Personnel professionals, or staff tasked with bringing a team of different personalities together to work effectively and meet deadlines.