CIPS Level 4 Diploma in Procurement and Supply Operations
09:00 - 17:00
Customs procedures & Documentation
09:30 - 12:30
This introduction course is aimed at anyone involved in international trade who needs to understand customs. The course will cover the role of HMRC and practicalities such as goods wholly produced in the UK, use of documentation including the EUR1, free circulation, AEO, VAT responsibilities, and the impact of Incoterms®. The course also provides an introduction to customs entries, classification of goods, valuation of goods on import duties, taxes and the Union Customs Code (UCC).
Export Documentation
13:30 - 16:30
An introduction course providing candidates with fundamental skills and knowledge to prepare and process the documents required for exporting goods overseas. It is fully supported with user friendly and up-to-date notes (including copies of completed documents) to ensure the skills learned can be used effectively back in the workplace.
Excel Level 3: Power Users
09:30 - 16:00
Use the true “power” features and functions to solve complex problems while turning raw date into clear usable information that supports measurable initiatives by working with large worksheets, using logical and date functions ‘nesting’ functions advanced formatting features, styles, auto-format, format painter, sparklines, conditional formatting and data bars, working with data lists and tables, (Sorting, Filtering, Sub-Totals) and using charts in Excel. After this course, you will truly be a "Power" user!
Exceptional Customer Service Skills
09:30 - 12:30
Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.
Powerful Negotiation Skills : Achieving Win-Win Outcomes
13:30 - 16:30
Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course.
First Aid At Work Training Course – 3 Days
The comprehensive 3-day First Aid at Work (FAW) qualification is essential for designated first aiders in medium to high-risk workplaces or those with larger workforces. This course meets HSE expectations and equips participants with the skills and confidence to respond effectively to a range of workplace emergencies. This course is the most comprehensive first aid course in the UK.
Assertiveness Training : Developing Assertiveness Skills
09:30 - 12:30
Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.
Change Management
10:00 - 16:30
Build the ability to successfully carry out enduring change with relatively little resistance to it, Understand how to generate change but ensure people affected by the change are also comfortable and fully supported. Discover how to communicate that change is the effect of a request and then support its participants.
Difficult Conversations : Discussing What Matters Most
13:30 - 16:30
This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.
