Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Get Found In Google By Customers

November 22, 2017 from 9:30 am to 4:30 pm

Master Organic Search and the free tools you can use to measure your digital presence and create an effective strategy that will result in improved search engine rankings, and the right kind of visitors coming to your website. The second half of this training day is important for pay-per-click (PPC) strategies and techniques. If you have more money than time - this course will give you skills to place PPC ads like a pro if you need traffic right now!

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Excel 2016 Level 3: Power Users

November 23, 2017 from 9:30 am to 4:30 pm

Use the true “power” features and functions to solve complex problems while turning raw date into clear usable information that supports measurable initiatives by working with large worksheets, using logical and date functions ‘nesting’ functions advanced formatting features, styles, auto-format, format painter, sparklines, conditional formatting and data bars, working with data lists and tables, (Sorting, Filtering, Sub-Totals) and using charts in Excel. After this course, you will truly be a "Power" user!

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Winning Bids and Tenders: The Fundamentals

November 28, 2017 from 9:30 am to 4:45 pm

Bidding for contracts is becoming more and more common in all sectors, causing some real anxiety for those involved. Bids can be confusing and extremely time consuming, compounded by the fact that we all have our day jobs that need constant attention. This workshop is designed to provide you with the skills and tools to adopt, adapt and apply when writing your next bid, to save you time and, ultimately, anxiety.

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Successful Supervisory Management

November 29, 2017 from 9:30 am to 4:00 pm

Skilled managers lead staff effectively, whatever their personality and skills while supervising staff, complex tasks, and projects. When they do this well, the team is engaged and more productive, customers are satisfied, and therefore the company’s overall profitability increases. However, training is crucial to develop these "next level" skills.

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Difficult Conversations at Work: Discussing What Matters Most

November 30, 2017 from 9:30 am to 1:30 pm

Turn difficult conversations in the workplace into a positive opportunity for staff growth and development. Gain a healthy new approach which will result in staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues going forward.

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Writing Successful Press Releases & Media Content

November 30, 2017 from 9:30 am to 4:00 pm

Press releases are still the fastest and cheapest (free) way to get your word out to the masses. Write your press releases with the proper content and format to bring promotional success. This half-day course will provide simple improvements to writing technique and capturing interest to ensure that the "good news" story about your organisation is picked up and run by media outlets resulting in critical (and free) promotion!

Price: Members: £149; Affiliate Members £179; Non-Members £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Data Protection For Business: The Essentials

December 1, 2017 from 9:30 am to 1:00 pm

Data Protection for Business provides delegates with solid best-practice approaches to protecting client data. Learn what regulations are in practice today via the DPA 1998 agreement while gaining strategies, real-world examples of benefits to protecting your clients' data and the consequences if you don't. We will also have a closing module to compare current regulation with the all new and exciting GDPR which is coming to a business near you, next year.

Price: Members: £79; Affiliate Members £99; Non-Members £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Exceptional Customer Service

December 5, 2017 from 9:30 am to 1:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £79; Affiliate Members £99; Non-Members £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Essential Selling Skills

December 6, 2017 from 9:30 am to 1:00 pm

Whether selling inbound, outbound, or customer-facing/telephone service representative – be a part of pro-active sales teams that hit their targets. This course will enable you or your team to be that integral first-representative of the business and will provide you with the skills of prospecting to recruit new customers! An essential training course for Sales Essentials!

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Excel 2016 Level 4 – PRO Users

December 7, 2017 from 9:30 am to 4:45 pm

This advanced Microsoft Excel training course will teach you to use the advanced features of Excel to their full extent for your business or department. Configure and reproduce company data in a list using PivotTables, edit and analyse complex data by creating and utilising Scenarios, Goal Seek and Solver, incorporate built-in functions into a worksheet, work with controls and record macros.

Price: Members: £149 + vat, Affiliate members: £179 + vat, Non-members: £199 + vat, Laptop rental: £20 + vat

Contact: To reserve your place, call 01253 347063 or email chamberevents@lancschamber.co.uk