Debt Recovery and Credit Control, trading on credit is a risk. In the post-COVID world, it’s even more important to understand your customers and take steps to minimise bad debt risk. In this practical and interactive workshop, you will be able to measure your credit control process with others and against best practice, and pick up tips and tricks for overcoming excuses for non-payment.

Topics covered in the Morning session one 20th April includes:

  • How the order-to-cash process works
  • Who can make the credit control process difficult or impossible
  • How to interpret credit reports
  • Why trading with a customer is like a courtship process
  • How to measure the effectiveness of the Credit Control function
  • Scams that catch out the unwary
  • The warning signs to look for
  • What to do when things go wrong

Afternoon Session Two 29th April Includes:

 Delegates can discuss their company credit control processes, learn best practice from the presenter and other delegates, review specific debtors and formulate a plan of action.

  • Review of delegate’s business processes
  • How to improve the processes to improve the ability to collect cash
  • What action to take on key debtors (using delegates’ own aged debtor reports)
  • Establish an effective credit control cycle
  • Find other useful sources of help

As a result of attending this workshop, delegates will:

  • Understand who should be involved in credit control
  • How to minimise the risk of bad debts
  • How to structure an effective credit control plan

Book Your Place Now


Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient to you.

Price :
Members: £139; Affiliate Members £169; Non-Members £189
Book your place


09:30 - 12:30

09:30 - 12:30



To book your appointment please contact the Chamber on:

01772 653 000

Email us