Debt Recovery & Credit Control Essentials

February 25, 2021 from 10:00 am to 4:00 pm

Give your company a pay-rise – by simply learning to collect the money that is already owed in past due invoices!

This Debt Recovery and Credit Control course is a fully comprehensive course that will provide the delegates with a well-rounded approach to this critical role in business management, no prior debt-collection knowledge is required.

Gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations. Delegates will identify the key issues affecting credit control, how to avoid common mistakes and what to do to recover stubborn debt.

The first half day session of the workshop covers why cash is vital to business survival and how credit controllers can improve their collection skills.

Topics covered in the first session include:

  • How money makes the world go round
  • How the order-to-cash process works
  • Who can make the credit control process difficult or impossible
  • How to interpret credit reports
  • Why trading with a customer is like a courtship process
  • How to measure the effectiveness of the Credit Control function
  • Scams that catch out the unwary
  • The warning signs to look for
  • What to do when things go wrong

In the second session, delegates can discuss their company credit control processes, learn best practice from the presenter and other delegates, review specific debtors and formulate a plan of action.

Session Two will cover:

  • Review of delegate’s business processes
  • How to improve the processes to improve the ability to collect cash
  • What action to take on key debtors (using delegates’ own aged debtor reports)
  • Establish an effective credit control cycle

As a result of attending this workshop, delegates will:

  • Understand who should be involved in credit control
  • How to minimise the risk of bad debts
  • How to structure an effective credit control plan

Recover stubborn debt and finally get a handle on your organisation’s credit picture by learning the valuable principles and practices of proper debt and credit management provided by a Chartered Management Accountant!

Identify the key issues affecting credit control, how to avoid common mistakes, while gaining new tools and techniques to keep your company in the black –  with this full-day course!

Lunch and refreshments will be provided and delegates will be awarded the Chamber of Commerce Certificate of Completion at the conclusion of this course.

The Chamber will run this course three times in 2020.


Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient to you.

Training location

Chamber Training Centre - Blackpool and the Fylde Coast
Chamber Training Centre, Blackpool, United Kingdom
Price :
Members: £139; Affiliate Members £169; Non-Members £189
Contact :
Chamber Training Team 01253 347063or Email:

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