There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this customer service training course will show you how its done.
This well proven customer service skills course will make you think totally differently about how and why you react the way you do to different customers. It will provide you with a “selfish” approach to customer service which is good for you, your employer and most importantly your customers. Revolutionize your approach and take your customer service to a higher level of productivity and efficiency.
Delegates Will Master an Understanding of the following:
- Traditional Customer Service
- Emotional email (and its pitfalls)
- Reading accuracy (and its impact)
- Managing Angry Customers (and keeping them as customers!)
- Active listening (Critical Tool of the Customer Service trade)
- Objection handling
- Controlling the interaction
By the end of this customer service training course you will have developed an understanding of those effective actions to implement in your customer service which can deliver a sustainable and unassailable advantage over your competitors.
Who is it for?
This comprehensive customer service programme is aimed at anyone who interacts with customers either internally and externally in a business.
Cost and duration
Members have exclusive savings on bookings and are able to access other great services provided by us.
This course lasts for half day and is delivered at the North & Western Lancashire Chamber of Commerce Meeting Spaces by our approved expert trainers.
This session can also be arranged on a corporate basis, just for your team. We can host them at your premises, or here at the Chamber’s brand new ‘Chamber Meeting Spaces’ facility; just off the M6 in Preston.
LOCATION
North & Western Lancashire Chamber of Commerce
Chamber Meeting Spaces
Unit 11 Eastway Business Village, Olivers Place, Fulwood, Preston, PR2 9WT
AVAILABILITY – Places available
Date doesn’t suit?
July 08, 2026 13.30 – 16.30
This training course is open to members and non-members. Members receive exclusive discounts on training and many other services provided by us. For more information, please contact the training team on 01772 653000.
Click HERE to view Training Terms and Conditions
Price :
Members: £125 (Saving £125); Affiliate: £188 (Saving £62); Non-Members: £250 (All prices exclude VAT) Time:
13:30 - 16:30
Venue:
Chamber Meeting Spaces
11 Eastway Business Village
Olivers Place, Fulwood
Preston, PR2 9WT
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