Gain skill and confidence in leading difficult conversations with staff to a positive outcome whether to nip problems in the bud, explain why a restructuring is needed, or to deal with other complex issues.
Managing difficult conversations training will enable delegates to focus on what is most important in the conversation and ‘how’ their view is communicated. At the end of management or team leader conversations, team members will be enabled to take responsibility for their areas of expected improvement and will gain motivation to implement the agreed actions, and engage well with their job and colleagues.
This workshop includes case studies, discussions, and interactive exercises. There is also ample opportunity to practice leading difficult conversations to allow practical application for delegates to achieve confidence to lead such conversations.
By the end of the session, delegates will:
- Understand how to lead difficult conversations.
- Be skilled in preparing for difficult conversations.
- Be confident in leading difficult conversations, including when staff are aggressive or monosyllabic in their responses.
- Be able to work with staff to develop an action plan that will succeed in addressing the problem.
- Be able to lead team meetings that focus on difficult topics and/or where staff are resistant to what is being communicated.
Who is it for?
- Line managers
- Supervisors
- Business Owners
- Sales Managers
- HR professionals
- Team Leaders
- Anyone who conducts challenging conversations with staff: behaviour, results, or actions.
Cost and duration
Members have exclusive savings on bookings and are able to access other great services provided by us.
This course lasts for half day and is delivered at the North & Western Lancashire Chamber of Commerce Meeting Spaces by our approved expert trainers. The training will allow delegates to gain the necessary confidence, knowledge and skills to engage with people from a productive and focused position, give feedback, handle aggression or difficult people, and will provide simple straightforward methods to help conduct and run challenging conversations.
This session can also be arranged on a corporate basis, just for your team. We can host them at your premises, or here at the Chamber’s brand new ‘Chamber Meeting Spaces’ facility; just off the M6 in Preston.
LOCATION
North & Western Lancashire Chamber of Commerce
Chamber Meeting Spaces
Unit 11 Eastway Business Village, Olivers Place, Fulwood, Preston, PR2 9WT
AVAILABILITY – Places available
Date doesn’t suit?
2027 dates TBC 13.30 – 16.30
This training course is open to members and non-members. Members receive exclusive discounts on training and many other services provided by us. For more information, please contact the training team on 01772 653000.
Click HERE to view Training Terms and Conditions
Price :
Members: £125 (Saving £125); Affiliate: £188 (Saving £62); Non-Members: £250 (All prices exclude VAT) Time:
13:30 - 16:30
Venue:
Chamber Meeting Spaces
11 Eastway Business Village Olivers Place,
Fulwood, Preston, Lancashire, PR2 9WT
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