Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and inquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

Make every minute and every phone call count with a call structure and approach which helps you to get through to the decision-makers on your contact list to close a sale or set an appointment while overcoming potential objections they might offer.

Delegates Will Learn:

  • Finding & Using Key Information to Prepare for the Call
  • Proper Call Examples to Use as a Road Map or Template
  • Appointment Setting Strategy
  • Aims & Choices When Making The Call
  • Importance of a Call Structure
  • ​Setting Your Call Structure
  • Questioning Techniques to Keep The Conversation Alive and Lead Alive
  • Closing Techniques – To Bring in The Sale

This telesales skills training course is suitable for anyone who conducts any calling activity to prospective and existing clients whether customer service professionals, outbound sales, or telesales. If you struggle to get through your call list or get past the gatekeeper, then this course is perfect for you.

Price :
Members: £79; Affiliate: £118; Non-Members: £158
Book your place


13:30 - 16:30


1 Lockheed Court
Amy Johnson Way, Blackpool
Lancashire, FY4 2RN

To book your appointment please contact the Chamber on:

01772 653 000

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