October 13, 2020 from 1:00 pm to 4:00 pm
Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successeful.
The truth is we never get a second chance to make a first impression and nine times out of ten the first contacts organisations have with a potential new client is on the telephone. That is why training in the correct approach is critical in developing that prospect into a valuable customer.
Delegates will quickly gain the telephone skills training and techniques needed to book a meeting over the phone or even close the sale. Improve sales performance in a single morning by equipping your team with an effective strategy in speaking to prospective clients.
What this Telephone Skills Training Course Covers:
- Preparing for a telephone call
- Qualifying the customer
- Building rapport and gain trust
- Establishing a healthy control of the conversation at the outset
- Explaining the benefits of your product or service
- Overcoming objections
- Create an action plan
- Summaries and close
Whether Sales, Business Development, or Customer Service – this course is designed to benefit anyone who talks to customers on a regular basis by phone and who wishes to improve their confidence, professional rapport, and/or sales performance.
This afternoon telephone skills training course follows directly after the ‘Exceptional Customer Service Skills‘ course in the morning as part of a back to back Customer Service and Sales training offering. Lunch and refreshments will be provided and delegates will be awarded a Chamber of Commerce Certificate of Completion at the conclusion of this session.
Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient to you.