Powerful Telephone Techniques

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

The truth is we never get a second chance to make a first impression and nine times out of ten the first contact organisations have with a potential new client is on the telephone. That is why training in the correct approach is critical in developing that prospect into a valuable customer.

Delegates will quickly gain the telephone skills training and techniques needed to book a meeting over the phone or even close the sale. Improve sales performance in a single morning by equipping your team with an effective strategy for speaking to prospective clients.

What this Telephone Skills Training Course Covers:

• Preparing for a telephone call
• Qualifying the customer
• Building rapport and gaining trust
• Establishing a healthy control of the conversation at the outset
• Explaining the benefits of your product or service
• Overcoming objections
• Create an action plan
• Summaries and close

Who is it for?

Whether Sales, Business Development, or Customer Service – this course is designed to benefit anyone who talks to customers regularly by phone and who wishes to improve their confidence, professional rapport, and/or sales performance.

Cost and duration

Members have exclusive savings on bookings and are able to access other great services provided by us.

This course lasts for half day and is delivered at the North & Western Lancashire Chamber of Commerce Meeting Spaces by our approved expert trainers.

This session can also be arranged on a corporate basis, just for your team.  We can host them at your premises, or here at the Chamber’s brand new ‘Chamber Meeting Spaces’ facility; just off the M6 in Preston.

LOCATION

North & Western Lancashire Chamber of Commerce

Chamber Meeting Spaces

Unit 11 Eastway Business Village, Olivers Place, Fulwood, Preston, PR2 9WT

AVAILABILITY – Places available

Date doesn’t suit?

Oct 15, 2026                      13.30 – 16.30

This training course is open to members and non-members. Members receive exclusive discounts on training and many other services provided by us. For more information, please contact the training team on 01772 653000.

Click HERE to view Training Terms and Conditions