Increase staff profitability by effectively handling conflict and problems in the workplace. With the skills learned in this half-day conflict management course, conflict can be managed effectively and greatly reduce the risk of the negative impact that conflict can bring.
Your staff will identify the conflict at the ‘disagreement’ stage before it escalates and then address the issues with a resolution that is healthy for both parties. They will also learn from conflicts and have the plan to prevent them from happening again.
This conflict management workshop includes case studies, discussions, and interactive exercises along with ample opportunity to practice so that at the end of the day delegates are confident in managing conflict.
Delegates are invited to complete an individual assessment of their preferred conflict management style. They will then receive personalised feedback, including specific conflict management tips that match their personality.
By the end of the day, delegates will:
- Identify conflicts early on prior to escalation.
- Identify their own preferred conflict management style, strengths and limitations
- Confidently resolve conflicts with both colleagues and customers.
- Resolve conflict situations between colleagues and clients.
Who is it for?
These skills are valuable for managers, HR and Personnel professionals, or staff tasked with bringing a team of different personalities together to work effectively and meet deadlines.
Cost and duration
Members have exclusive savings on bookings and are able to access other great services provided by us.
This course lasts for half day and is delivered at the North & Western Lancashire Chamber of Commerce Meeting Spaces by our approved expert trainers.
This session can also be arranged on a corporate basis, just for your team. We can host them at your premises, or here at the Chamber’s brand new ‘Chamber Meeting Spaces’ facility; just off the M6 in Preston.
LOCATION
North & Western Lancashire Chamber of Commerce
Chamber Meeting Spaces
Unit 11 Eastway Business Village, Olivers Place, Fulwood, Preston, PR2 9WT
AVAILABILITY – Places available
Date doesn’t suit?
July 01, 2026 13.30 – 16.30
This training course is open to members and non-members. Members receive exclusive discounts on training and many other services provided by us. For more information, please contact the training team on 01772 653000.
Click HERE to view Training Terms and Conditions
Price :
Members: £125 (Saving £125); Affiliate: £188 (Saving £62); Non-Members: £250 (All prices exclude VAT) Time:
13:30 - 16:30
Venue:
Chamber Meeting Spaces
11 Eastway Business Village Olivers Place,
Fulwood, Preston, Lancashire, PR2 9WT
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