Train people well enough so they can leave, treat them well enough, so they don’t want to”.
Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.
The course cover two main areas:
Firstly we will look at the importance of the service you provide, the skills, people and empowerment you will need to have in place to allow then team to function efficiently.
Your own chosen management style will be determined.
Secondly we will review the metrics that need to be in place to allow you to manage. Call reports, targets, KPI’s, incentive programmes etc. All these metric and more will allow you to consistently performance manage your team….if used correctly.
- Is the Customer Still King?
- Consistent high quality Customer Service
- Brand ambassadors
- Recruitment & making the team gel
- Make sure the team are listening
- Empower the team
- Setting your own management style
- The importance of information
- When and how to use rewards
- Setting targets
- Managing budgets
- Commission & incentive plans
- Managing the performance metrics
- Performance reviews
This course is designed for Managers, Sales teams, Business Development, or Customer Service
Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient for you.