Train people well enough so they can leave, treat them well enough, so they don’t want to”.
Richard Branson
Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.
The course cover two main areas:
Firstly we will look at the importance of the service you provide, the skills, people and empowerment you will need to have in place to allow then team to function efficiently.
Your own chosen management style will be determined.
Secondly we will review the metrics that need to be in place to allow you to manage. Call reports, targets, KPI’s, incentive programmes etc. All these metric and more will allow you to consistently performance manage your team….if used correctly.
Course topics
- Is the Customer Still King?
- Consistent high quality Customer Service
- Brand ambassadors
- Recruitment & making the team gel
- Make sure the team are listening
- Empower the team
- Setting your own management style
- Training
- The importance of information
- When and how to use rewards
- Setting targets
- Managing budgets
- Commission & incentive plans
- Managing the performance metrics
- Performance reviews
- KPI’s
Who is it for?
This course is designed for Managers, Sales teams, Business Development, or Customer Service
Cost and duration
Members have exclusive savings on bookings and are able to access other great services provided by us.
This course lasts for half day and is delivered at the North & Western Lancashire Chamber of Commerce Meeting Spaces by our approved expert trainers.
This session can also be arranged on a corporate basis, just for your team. We can host them at your premises, or here at the Chamber’s brand new ‘Chamber Meeting Spaces’ facility; just off the M6 in Preston.
LOCATION
North & Western Lancashire Chamber of Commerce
Chamber Meeting Spaces
Unit 11 Eastway Business Village, Olivers Place, Fulwood, Preston, PR2 9WT
AVAILABILITY – Places available
Date doesn’t suit?
Oct 15, 2026 09.30 – 12.30
This training course is open to members and non-members. Members receive exclusive discounts on training and many other services provided by us. For more information, please contact the training team on 01772 653000.
Click HERE to view Training Terms and Conditions
Price :
Members: £125 (Saving £125); Affiliate: £188 (Saving £62); Non-Members: £250 (All prices exclude VAT) Time:
09:30 - 12:30
Venue:
Chamber Meeting Spaces
11 Eastway Business Village, Olivers Place
Fulwood, Preston, PR2 9WT
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