Train people well enough so they can leave, treat them well enough, so they don’t want to”.

Richard Branson

Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.

The course cover two main areas:

Firstly we will look at the importance of the service you provide, the skills, people and empowerment you will need to have in place to allow then team to function efficiently.

Your own chosen management style will be determined.

Secondly we will review the metrics that need to be in place to allow you to manage. Call reports, targets, KPI’s, incentive programmes etc. All these metric and more will allow you to consistently performance manage your team….if used correctly.

Course topics

  • Is the Customer Still King?
  • Consistent high quality Customer Service
  • Brand ambassadors
  • Recruitment & making the team gel
  • Make sure the team are listening
  • Empower the team
  • Setting your own management style
  • Training
  • The importance of information
  • When and how to use rewards
  • Setting targets
  • Managing budgets
  • Commission & incentive plans
  • Managing the performance metrics
  • Performance reviews
    • KPI’s

This course is designed for Managers, Sales teams, Business Development, or Customer Service


Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient for you.

Price :
Members: £79; Affiliate: £99; Non-Members: £109
Book your place


13:30 - 16:30


1 Lockheed Court
Amy Johnson Way, Blackpool
Lancashire, FY4 2RN

To book your appointment please contact the Chamber on:

01772 653 000

Email us