Whether you are an in-bound/out-bound sales professional, customer-facing/telephone service representative – this course will enable you to build and be a part of pro-active sales teams that hit their targets.
Generally the first contact a new potential customer receives from your business is by phone and we never get a second chance to make a good first impression , so the correct approach is crucial in developing that customer relationship which can lead to meetings, presentations, and ultimately, sales.
A face to face meeting with potential clients is still critical to closing deals in those situations where using technology just doesn’t get the value of your organisation across. Essential Selling Skills will provide the tools and confidence necessary to handle all manner of customer service situations and make the client feel taken care of, well informed, and motivated to buy.
Delegates can expect to come away from this course having learned:
- How to Use & find information
- Experiencing a Call example
- Appointment setting
- Aims & choices
- Call structure and why we should use it.
- Questioning the prospect techniques
- Closing the sale techniques