Whether you are an in-bound/out-bound sales professional, customer-facing/telephone service representative – this course will enable you to build and be a part of pro-active sales teams that hit their targets.
Generally the first contact a new potential customer receives from your business is by phone and we never get a second chance to make a good first impression , so the correct approach is crucial in developing that customer relationship.
A face to face meeting with potential clients is still critical to closing deals in those situations where using technology just doesn’t get the message across. This is why the Chamber creates and promotes forums, roadshows, public meetings and network events.
These events create an environment where companies and prospective customers can get close up and personal. Is your sales team ready to make the most of these connection opportunities? If not, this course will go along way in preparation for them.
Delegates can expect to come away from this course having learned:
- How to Use & find information
- Experiencing a Call example
- Appointment setting
- Aims & choices
- Call structure and why we should use it.
- Questioning the prospect techniques
- Closing the sale techniques