October 20, 2020 from 9:30 am to 12:30 pm
Whether you are an in-bound/out-bound sales professional, customer-facing/telephone service representative – this course will enable you to build and be a part of pro-active sales teams that hit their targets.
Generally the first contact a new potential customer receives from your business is by phone and we never get a second chance to make a good first impression , so the correct approach is crucial in developing that customer relationship.
A face to face meeting with potential clients is still critical to closing deals in those situations where using technology just doesn’t get the message across. This is why the Chamber creates and promotes forums, roadshows, public meetings and network events.
These events create an environment where companies and prospective customers can get close up and personal. Is your sales team ready to make the most of these connection opportunities? If not, this course will go along way in preparation for them.
Whoever is representing your company needs to have the skills and confidence to handle all manner of customer service situations and make the client feel taken care of, well informed, and motivated. Essential Selling Skills will provide them with the tools to do exactly that!
Delegates can expect to come away from this course having learned:
- How to Use & find information
- Experiencing a Call example
- Appointment setting
- Aims & choices
- Call structure and why we should use it.
- Questioning the prospect techniques
- Closing the sale techniques
This morning session will be followed by “Powerful Negotiation Skills” which runs in the afternoon as part of a back-to-back sales & communication offering by the Chamber. Lunch and refreshments will be provided and delegates will be awarded a Chamber of Commerce Certificate of Completion at the conclusion of this session.
Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient to you.