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Sales & Customer Service Courses

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17 November

Retail Renaissance Programme – Social Selling, Digital Marketing, SEO and Content Strategy

09:30 - 12:30

Don’t get left behind – to win, you have to be seen and heard. This session will guide you to unlocking growth. You’ll master digital marketing, social media and SEO secrets to drive traffic & sales in this action-packed session.

27 November

Body Language Communication Skills

13:30 - 16:30

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

19 January

Retail Renaissance Programme – Diversification, Innovation & Product Development

09:30 - 12:30

Break free from retail uncertainty: we’ll help you explore game changing ideas for new products, services, and markets, in a collaborative session with seasoned business owners, who’ve walked the walk and already ‘got the T-Shirt’.

26 January

Retail Renaissance Programme – Optimising Online Sales, Market Insights and Consumer Trends

09:30 - 12:30

What’s hot and what’s not. Our experts will help you maximise your presence online, help you spot the next big trends, piggyback social sensations, and get ahead of your competition by looking on the horizon as to the ‘next big thing’.

23 February

Retail Renaissance Programme – Funding & Financial Guidance

09:30 - 12:30

Unlock Lancashire’s hidden funding vaults: Get expert access to grants, loans and investment opportunities to help fuel your retail growth, scale up, and secure your future. We’ll show you what’s available and give you top tips when applying for financial support to take your business to next level.

23 March

Retail Renaissance Programme – Workforce Development

09:30 - 12:30

Forge a supercharged retail team: Unlock cutting edge training secrets to boost staff skills, bolster productivity, get better staff retention rates, and help you recruit your A-Stars. Our experts have years of experience in building winning teams; yours could be next!

13 April

Retail Renaissance Programme – Regulatory Support

09:30 - 12:30

Doing It? Do it Right: Master retail regulations and general business rules and protocols with our experts – who’ll ensure you won’t fall foul of red tape, and your governance is tip top. If you’re ever looking to scale and secure investment, this session will ensure you have strong foundations on which to build.