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Sales & Customer Service Courses

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23 January

Successful Telesales Skills

13:30 - 16:30

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

23 January

Sales Training : Selling To Different Buyer Types

09:30 - 12:30

Sales training to maximise sales calls and connections through a greater understanding of commonly shared traits across potential client personality types. Identify your potential buyer's buying style and gain a greater chance of reaching them by instantly customising your sales presentation accordingly whether face to face, by phone, or email.

30 January

Powerful Telephone Techniques

09:30 - 12:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

6 February

Communicate Effectively

09:30 - 12:30

Upskill communication and transform good staff and management to absolutely exceptional. Discover effective communication methods and sharpen your skills to eliminate misunderstandings and encourage a healthy successful work environment with this half-day communication skills course. Open the lines of communication and watch daily tasks and projects go by smoothly!

6 February

Body Language Communication Skills

13:30 - 16:30

Non-verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own nonverbal communication signals

20 February

Powerful Negotiation Skills : Achieving Win-Win Outcomes

09:30 - 12:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course

20 February

Managing a Customer Sales Team

13:30 - 16:30

Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.

19 March

Exceptional Customer Service Skills

09:30 - 12:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

30 April

Powerful Presentation & Pitching Skills

10:00 - 16:00

Presentation skills training to build a compelling, confident presentation or persuasive pitch to impact clients and colleagues whether one or one thousand - and get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers. Also included, will be a module to greatly improve pitching skills when you only have a short time to deliver a powerful pitch or presentation - this presentation training course will show you how to get it done right!

9 May

Successful Telesales Skills

13:30 - 16:30

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telephone sales training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

Sales & Customer Service Courses

Successful Telesales Skills

Sales Training : Selling To Different Buyer Types

Powerful Telephone Techniques

Communicate Effectively

Body Language Communication Skills

Powerful Negotiation Skills : Achieving Win-Win Outcomes

Managing a Customer Sales Team

Exceptional Customer Service Skills

Powerful Presentation & Pitching Skills

Successful Telesales Skills

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