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Business Administration Courses

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1 October

Time Management & Prioritisation Skills Course

10:00 - 16:00

Time management course to gain control of your busy work and social schedules adding productivity and establishing a work/life balance through important time related topics such as planning, setting goals, delegation and managing meetings among others.

8 October

Leadership Training

10:00 - 16:30

This leadership training course teaches you how to lead your team to greater success, will show you how to motivate and influence your team. Inspiring them to become high-performers within your business.

9 October

Train The Trainer Course : Developing Staff

10:00 - 16:00

Train your team in policy, procedure, onboarding, sales, management, or nearly any other skill/topic by taking this train the trainer course to identify training needs, develop learning objectives, and then design and deliver a finished programme accordingly. This course provides essential skills needed to be an effective trainer or learning development specialist for your organisation.

9 October

Sending Smarter Business Emails

09:30 - 12:30

This business email writing course enables delegates to write more effective, professional emails & improve their overall communication to make sure that email recipients are clear on how to reply or act with etiquette & format. Avoid difficult to read or process business emails with essential best-practice business emails that get results.

6 November

Exceptional Customer Service Skills

09:30 - 12:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

12 November

Difficult Conversations : Discussing What Matters Most

13:30 - 16:30

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

12 November

Change Management

10:00 - 16:30

Build the ability to successfully carry out enduring change with relatively little resistance to it, Understand how to generate change but ensure people affected by the change are also comfortable and fully supported. Discover how to communicate that change is the effect of a request and then support its participants.

19 November

Emotional Intelligence for Business

09:30 - 12:30

Identify, use, understand, and manage emotions in positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.