Communications Courses

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26 March

Using LinkedIn for Business

13:30 - 16:30

Are you making the most of LinkedIn? It’s the preferred network for business professionals. This course will help you understand the platform and help you harness its potential. From personal profiles and pages to following hashtags and learning about the different types of posts. There’s more to LinkedIn than recruitment.

23 April

Powerful Telephone Techniques

13:30 - 16:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

23 April

Managing a Customer Sales Team

09:30 - 12:30

Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.

20 May

Successful Telesales Skills

13:30 - 16:30

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

6 August

Social Media Training: Creating Great Content

10:00 - 16:00

Social media training to grow your online network through promoting your brand, goods, and services to potential clients through engaging content for social media channels: Instagram, LinkedIn, and Facebook. Learn what content is best for your services and what content works best on each platform. This social media training course is packed with useful information to transform the way you interact online.

1 September

Using LinkedIn for Business

13:30 - 16:30

23 September

Developing Assertiveness Skills for Business

09:30 - 12:30

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

23 September

Difficult Conversations : Discussing What Matters Most

13:30 - 16:30

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

4 November