Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Exceptional Customer Service Skills

April 8, 2019 from 1:00 pm to 4:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Winning Bids and Tenders: The Fundamentals

April 10, 2019 from 10:00 am to 4:00 pm

Bid for contracts across all sizes and sectors with absolute confidence and assurance while saving loads of time and confusion in preparing your bid. This workshop is designed to provide you with skills and tools to adopt, adapt and apply when writing your next successful bid. Open up a world of opportunities as you learn to write winning bids and tenders with this one-day course. Members: £139; Affiliate: £169; Non-Member: £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Paid Search Strategies: Get Web Customers Fast!

April 11, 2019 from 1:00 pm to 4:00 pm

Learn the essentials of Pay-per-click (PPC) strategies and techniques for search engines, Social Media ads, and other websites to top up your Digital Marketing strategy and to make the most of your Pay-per-click spend. Get your product or service in front of the customer no matter where they might be online and place PPC ads like a pro resulting in web traffic you need, right now!

Price: Members: £69; Affiliate Members £89; Non-Members £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

SEO: Get Found In Google By Customers

April 11, 2019 from 9:30 am to 12:30 pm

SEO is the antidote to GDPR - Your potential clients search Google when they want your products or services - Do you show up first in their search or are your competitors devouring all those queries? This half-day​ course will enable your organisation to properly compete for new business by providing SEO tools to "Get You Found in Google By Customers" - No "consent" required when your prospect contacts you for business! Price: Members £69; Affiliate £89; Non-Members £99

Price: Members: £69; Affiliate Members £89; Non-Members £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Successful Supervisory Management

April 11, 2019 from 10:00 am to 4:00 pm

Skilled managers lead staff effectively, whatever their personality and skills while supervising staff, complex tasks, and projects. When they do this well, the team is engaged and more productive, customers are satisfied, and therefore the company’s overall profitability increases. However, training is crucial to develop these "next level" skills.

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Excel Level 1: The Fundamentals

June 6, 2019 from 10:00 am to 4:00 pm

Develop staff who are absolute beginners, fairly new to Excel, or those with limited experience in working with formulas and building spreadsheets from scratch. Gain a firm foundation on your Excel knowledge with this one day course, this is a perfectly designed course for a top up or an up-skill in the foundational elements toward truly benefiting from Excel.

Price: Members: £139 + vat, Affiliate members: £169 + vat, Non-members: £189 + vat, Laptop rental: £20 + vat

Contact: Chamber Training Team 01253 3347063- or Email: Training@Lancschamber.co.uk

Communicate Effectively

June 7, 2019 from 9:30 am to 12:30 pm

Communicate professionally at all levels: In-person, phone, or email with this half day course in Effective Communication from the Chamber of Commerce. Up-skill your staff to represent your business professionally and effectively with this half-day course.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Growing Your Business With Twitter & LinkedIn

June 11, 2019 from 10:00 am to 4:00 pm

Properly use Twitter and LinkedIn & watch your business grow! Apply best practice for posting content, making connections, building and sustaining a dynamic web presence for your organisation. Make the most of your social media channels with this one-day Social Media training course. Price: Members £139; Affiliate £169; Non-Members £199

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Telephone Sales: Overcoming Objections & Gatekeepers

June 14, 2019 from 9:30 am to 12:30 pm

Make every minute and every phone call count. Learn skills which will be critical to getting through to the decision makers on your contact list and then have a ready-planned approach to overcoming any potential objections they might offer - in less time and with fewer barriers. You will be exceeding your sales targets in no time!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Selling To Different Buyer-Types

June 14, 2019 from 10:00 am to 1:00 pm

Not everyone buys according to the same criteria. Rather, studies have shown that we all tend to buy according to that which appeals to our personality type. This Sales Training course will give you insight into how to maximise your sales and connection through a greater understanding of the common personality traits of potential clients. Identify your potential buyer's personality and gain a greater chance of reaching them by customising your presentation accordingly.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063- or Email: Training@Lancschamber.co.uk