Training

An introduction to Incoterms® and their importance to international trade. Understand the history and purpose of Incoterms®, how they are used, the practical issues to be considered, and sources of additional help and information. Commercial matters will also be discussed including the impact of Incoterms® on costs and profitability. The definition of each Incoterm® will be covered as well as practical topics such why EXW is not suitable for international trade. An understanding of Incoterms® is fundamental to international trade.

This Emergency First Aid at Work course is a one-day training program designed to equip individuals with the essential knowledge and skills to respond effectively to medical emergencies in the workplace. This first aid course is ideal for smaller workplaces presenting few health & safety risks with candidates learning Basic Emergency Aid in accordance with the syllabus of subjects taught as set out in the First Aid at Work Regulations 1981 – Approved Code of Practice 2009. After successful completion of the course and assessment, an attendance certificate is issued qualifying them to work in industry as an Emergency First Aider for a period of three years.

This course explores the ways in which you can maximise the benefit of attending and exhibiting at overseas trade shows. How do you decide which trade shows to attend and which markets to target? How can pre-event market research and engagement facilitate a successful trip?

This course is ideal for people who may already be and are looking to expand and grow their international footprint. It is aimed at exporters with some experience and is designed to allow for flexibility in content depth to allow for individual Q&A’s. The course would have practical examples of most of the pricing implications providing a clear idea on how to maximise marketing and sales budgets and develop export growth.

Sales training to maximise sales calls and connections through a greater understanding of commonly shared traits across potential client personality types. Identify your potential buyer's buying style and gain a greater chance of reaching them by instantly customising your sales presentation accordingly whether face to face, by phone, or email.

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

Artificial Intelligence is reshaping business operations, and Microsoft Copilot is a powerful tool that integrates with Word, Excel, and PowerPoint to streamline workflows, automate tasks, and enhance productivity. This training course will equip professionals with hands-on experience and advanced strategies for integrating Copilot into their daily work.

Social Media analytics training course to learn how to access and dig into every last bit of data available from your 'X', Facebook and LinkedIn channels and significantly improve your marketing by proving what works and why. Measure, optimize, and improve through methods & custom monthly reports learned on this course.

Create, edit, and maintain a WordPress website for your organisation and how to make the most of powerful plugins for SEO or digital marketing which help your site succeed. WordPress Essentials for Business is a one-day course designed for business owners, directors, marketing managers, or anyone responsible for the organisational website.

The Level 2 Health and Safety course has been developed to give you a better understanding of health and safety in the workplace. We will discuss potential hazards that you may face, how to assess potential risks and the best way to deal with hazards. If you want to make sure that your employees are up to scratch with the latest health and safety procedures, this is the perfect course for you.