Training

An introduction to Incoterms® and their importance to international trade. Understand the history and purpose of Incoterms®, how they are used, the practical issues to be considered, and sources of additional help and information. Commercial matters will also be discussed including the impact of Incoterms® on costs and profitability. The definition of each Incoterm® will be covered as well as practical topics such why EXW is not suitable for international trade. An understanding of Incoterms® is fundamental to international trade.

Go beyond the basics of Excel 2016 with this intermediate training course. Delegates will be taken from the introductory basics to making more of the productive and effective features of Excel 365 Software like using formulas, features like making charts, and auto-complete (autofill) functions to save time. Managing data and processing department information will ascend to a whole new level.

An introduction course providing candidates with fundamental skills and knowledge to prepare and process a system of classifying their parts for both import and export. It is fully supported with user friendly and up-to-date notes (including practical experience on classifying products using the UK Global Tariff) to ensure the skills learned can be used effectively back in the workplace.

This Emergency First Aid at Work course is a one-day training program designed to equip individuals with the essential knowledge and skills to respond effectively to medical emergencies in the workplace. This first aid course is ideal for smaller workplaces presenting few health & safety risks with candidates learning Basic Emergency Aid in accordance with the syllabus of subjects taught as set out in the First Aid at Work Regulations 1981 – Approved Code of Practice 2009. After successful completion of the course and assessment, an attendance certificate is issued qualifying them to work in industry as an Emergency First Aider for a period of three years.

This course is ideal for people who may already be and are looking to expand and grow their international footprint. It is aimed at exporters with some experience and is designed to allow for flexibility in content depth to allow for individual Q&A’s. The course would have practical examples of most of the pricing implications providing a clear idea on how to maximise marketing and sales budgets and develop export growth.

Since the UK’s departure from the EU in 2021, our trading relationship with the island of Ireland has been constantly evolving. Doing business with Northern Ireland continues to cause confusion for many Lancashire exporters. This half-day training course will demystify the process by providing a comprehensive and up-to-date overview of the Windsor Framework.

Sales training to maximise sales calls and connections through a greater understanding of commonly shared traits across potential client personality types. Identify your potential buyer's buying style and gain a greater chance of reaching them by instantly customising your sales presentation accordingly whether face to face, by phone, or email.

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

Artificial Intelligence is reshaping business operations, and Microsoft Copilot is a powerful tool that integrates with Word, Excel, and PowerPoint to streamline workflows, automate tasks, and enhance productivity. This training course will equip professionals with hands-on experience and advanced strategies for integrating Copilot into their daily work.

Create, edit, and maintain a WordPress website for your organisation and how to make the most of powerful plugins for SEO or digital marketing which help your site succeed. WordPress Essentials for Business is a one-day course designed for business owners, directors, marketing managers, or anyone responsible for the organisational website.