Every customer interaction is an opportunity to build trust, deliver excellence, and turn a single sale into a lasting relationship.
Thanks to a brand new, custom made programme for retailers, ‘Retail Renaissance’ will help transform your retail business with expert-led sessions, designed to future-proof your operations and boost your bottom line!
WHO’S IT FOR?
The Retail Renaissance Programme is open to any high street retail business. Whether you are a retail service, or sell physical products, you’re invited to benefit from participation. It’s fully funded, thanks to funding from the UK government, Boost, and Lancashire County Council, and is valued at £3,000 per place!
WHY BOOK?
Whether you’re looking to build your brand online, enhance customer experience, increase sales, or explore opportunities, this unique programme delivers the ‘how’ and ‘why’ from retail experts who understand your challenges and can support you to unlock business potential. We’d strongly encourage participants to attend all elements of the programme (which also gives you official certification), but you can also attend individual sessions too.
THE SESSIONS
Customer Journey Mapping – What needs to happen, when, we’ll analyse each part of the customer journey – MONDAY 29TH SEPTEMBER (AM)
Confident Networking & Collaboration – Learn the art of networking to boost your brand – MONDAY 13TH OCTOBER (AM)
Customer Experience ‘It’s not about the wow moments’ – MONDAY 20TH OCTOBER (AM)
Social Selling, Digital Marketing, SEO and Content Strategy – MONDAY 17TH NOVEMBER (AM)
Diversification, Innovation & Product Development – Stay ahead with fresh ideas and insights – MONDAY 19TH JANUARY (AM)
Optimising Online Sales, Market Insights and Consumer Trends –MONDAY 26TH JANUARY (AM)
Funding & Financial Guidance – Navigate grants, loans, and financial planning – MONDAY 23RD FEBRUARY (AM)
Business Resilience – Build robust continuity plans and crisis strategies – MONDAY 2ND MARCH (AM)
Workforce Development – Upskill your team for business benefit – MONDAY 23RD MARCH (AM)
Regulatory Support – Stay compliant and confident – MONDAY 13TH APRIL (AM)
CLICK HERE TO DOWNLOAD A PDF CONTAINING DETAILS OF ALL SESSIONS
PERSONALISED AND ONGOING SUPPORT
One-to-One Mentoring – Get personalised advice and support to strengthen your business – ONGOING FOR FULL PROGRAMME PARTICIPANTS
Peer to Peer Networking – Meet other retailers, learn from shared knowledge, experiences, etc. – ONGOING FOR FULL PROGRAMME PARTICIPANTS
Sessions will take place in person, at Chamber Meeting Spaces in Preston, PR2 9WT, or online. There is also the opportunity for us to host sessions across the county, should demand dictate.
Want to book the entire programme, for maximum benefit? Simply click HERE. Want to pick and choose your sessions? Click the relevant session above, to book. Each session will last, on average, three hours. If you would like to send different colleagues to different sessions, as part of the full programme, you can do that. You can book a maximum of two places per company.
The Retail Renaissance programme has been developed by the NWL Chamber of Commerce, Customer Love, and Preston BID.
Disclaimer: By completing your booking for this event, you explicitly consent to us sharing the personal data you provide (such as your name, company, job title, and email address) with our partners , Customer Love and Lancashire County Council. This sharing is necessary for event coordination, networking facilitation, and to provide you with relevant information about products and services related to the event. Your data will be handled in accordance with our partners’ respective privacy policies. For more details on how we manage and protect your data, please review our full Privacy Policy.
