A specialist property care company from Lancashire, has received two accolades at an awards ceremony hosted by national trade body the Property Care Association (PCA).
RTC, based in Blackpool, was presented with the Contractor of the Year in Damp and Timber award for large businesses, judged on its annual audit. This is the second time RTC have been awarded this prestigious accolade as they were also proud recipients of this award in 2020, and something which the company are very proud of.
The company also won the Outstanding Customer Service category, after showcasing their testimonials and feedback from customers.
RTC specialises in property care including, damp proofing, structural waterproofing and flood remediation as well as control of dry rot, wet rot and woodworm.
The company also uses a ‘customer service check list’ to ensure promises to customers are kept, alongside a ‘customer journey’ video series to help customers understand the service they need and what to expect at each stage of the process.
The Contractor of the Year awards were judged based on the audits of PCA members, while a panel of expert judges assessed the award entries for Outstanding Customer Service.
The judges said: “Continual improvement and ‘doing what we say we will do’ is at the heart of this company’s ethos. A clear winner – this is how to do it!”
The PCA handed out a series of accolades to member businesses and individuals that showcased the highest level of professionalism and knowledge.
The Contractor of the Year (Damp & Timber) for large businesses was sponsored by Safeguard (Europe) Ltd, while the award for Outstanding Customer Service was sponsored by Edincare Pumps.
The awards were presented to the RTC team at a ceremony held at The Slate, University of Warwick.
Steve Hodgson, Chief Executive of the PCA, said: “Our members tackle a range of issues that can affect people’s homes and businesses, buildings of national importance or major infrastructure.
“Their talent and skills are highly valued, and our 2022 Best Practice Awards are an opportunity to celebrate the expertise and experience of our members.
“I congratulate RTC on the professionalism and commitment to quality service that is recognised with this award.”
Andrew Bradshaw, partner and co-founder of RTC, said: “We are extremely proud to be the recipients of these prestigious awards. PCA members are the industries elite and to be recognised as the best in the UK is truly an incredible accolade”. Andrew went on to say: “It’s a massive team effort and we would like to say a big thank you to all the team at RTC”.
To find out more about the PCA, visit: www.property-care.org