Northern Ireland – Trader Support Services
Published: 29/07/26
The Trader Support team have issued the following update:
From 20 October 2026:
• All new movements must be created on the new platform from this date
• You will be able to access historical data on the outgoing platform until 30 November 2026
• The outgoing service will no longer accept new movements from 20 October 2026
• Movements should only be created on the outgoing service if they are due to move before 20 October 2026. They should be completed on that service, in line with legal requirements
• Movements should not be created on the outgoing service if they are due to move on or after 20 October 2026. These movements should be made on the new service
Further communication and guidance on this will follow.
What to expect between now and 20 October
• The private beta (pilot) is underway with selected users
• Both platforms are now running alongside each other to ensure continuity
• Feedback from pilot participants is being used to improve the new service
• Further communications and guidance will be shared ahead of launch
Help shape the new Trader Support Service
There is still an opportunity to take part in the Private Beta and help shape the new Trader Support Service before it becomes the primary platform.
By participating, you’ll gain early access to the new service, experience the latest functionality, and provide valuable feedback that will help improve the service for all users.
If you’re interested in taking part, you can register your interest using the link below:
Private Beta Registration Link
Please note that participation is subject to suitability and onboarding requirements.
What you need to do now
• If you’re not taking part in the private beta, please continue using the outgoing service as normal
• Look out for further updates, guidance and onboarding materials
Support and further information
If you have any questions about the upcoming transition to the new service, please email tss-support@netcompany.com or call the contact centre for the new TSS platform on 0800 8708173 (8am to 5:30pm, 7 days a week).
