December 10, 2019 from 1:00 pm to 4:00 pm
“If you can’t measure it, you can’t improve it.” – Peter Drucker
This half-day performance management training course for managing people and budgets will introduce delegates to setting KPIs and working to budgets so that managers will have a plan to both measure and improve their teams’ performance and quickly see them performing to budget.
Lead your team to deliver through learning to set the right goals and provide proper support. Use facts to support conversations and improve the outcome for all parties involved virtually eliminating awkward conversations based on gossip and emotions alone.
This Course Will Cover:
- Using information
- Managing performance reviews
- When to use carrot or stick
- Setting a management style
- Focusing on customer service
- Budgeting & targeting
- Commission & incentive plans
- Setting KPI’s
This performance management training course will look at the unique skills required to manage teams to achieve the correct balance of customer service delivery, efficiency & performance management.
This Course is For:
- Managers looking to introduce effective & efficient performance management
- Management tasked with setting budgets
- Department line managers
- Small Business Owners
This afternoon performance management training course directly follows the morning course “Non Verbal Communication Skills Training” as part of a back-to-back leadership and management training day. Each course can be booked separately or together.
Does this course time/date/location not work for your team? We’re flexible, contact us to bring the training directly to your facility through an in-house or bespoke course. Contact our training team to arrange this course to run at a time, date, and/or location that is most convenient for you.