November 12, 2020 from 1:00 pm to 4:00 pm
Increase staff profitability by effectively handling conflict and problems in the workplace. With the skills learned in this half-day conflict management course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring.
Your staff will identify conflict at the ‘disagreement’ stage, before it escalates and then address the issues with a resolution that is healthy for both parties. They will also learn from conflicts, and have a plan to prevent them happening again.
This conflict management workshop includes case studies, discussions, and interactive exercises along with ample opportunity to practice so at the end of the day delegates are confident in managing conflict.
Delegates are invited to complete an individual assessment about their preferred conflict management style. They will then receive personalised feedback, including specific conflict management tips that match their personality.
By the end of the day, delegates will:
- Identify conflicts early on prior to escalation.
- Identify their own preferred conflict management style, strengths and limitations
- Confidently resolve conflicts with both colleagues and customers.
- Resolve conflict situations between colleagues and clients.
Managing Conflict Effectively is a job requirement for nearly every person but is essential for Managers and HR Professionals. This conflict management course will equip you to meet the challenges of complex personalities on your workforce.
These skills are valuable for managers, HR and Personnel professionals, or staff tasked with bringing a team of different personalities together to work effectively and meet deadlines.
This conflict management course directly follows the morning course “Assertiveness Training : Developing Assertiveness Skills” as part of a back-to-back Leadership & Management/Communications offering by the Chamber.
Chamber Training Centre
1 Lockheed Court
Amy Johnson Way
Blackpool, FY4 2RN
The Chamber will run this course three times in 2020. However, you can arrange to have this training onsite at your facility on a date and time that is most convenient to your team. Contact us to discuss a bespoke or on-site offering today.