Training and development

Keep your staff engaged, motivated, and at peak performance with training and development through the North & Western Lancashire Chamber of Commerce. With over 75 course titles across Business Management, Administration, Marketing, Sales, Communications, and Software Skills offered throughout the year, the Chamber training programme can develop the skills of your workforce and improve the overall performance and efficiency of your organisation.

We can affordably offer any of the courses found here on the website as in-house or bespoke training at a time, date, and location that is most convenient to your team and tailored to your specific needs.

See below for details of our upcoming courses. Please feel free to contact a member of our Training team for any specific training requirements you might have: training@lancschamber.co.ukTel: 01253 347063

Exceptional Customer Service Skills Training

June 4, 2019 from 9:30 am to 12:30 pm

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

How To Sell Goods & Services to the Government *FREE SESSION*

June 7, 2019 from 10:00 am to 12:00 pm

This government tenders workshop will give delegates a better understanding of the initial process prior to tendering, ensuring that sensible and efficient decisions are made to increase your chances of gaining business in the public sector, thus increasing turnover and profit, reducing debt, increasing cash flow, and the value of the business as a whole. FREE to FIRST 12 DELEGATES as part of the Chamber's Free First Friday Training Taster series.

Price: FREE To First 12 Bookings (Member or Non-Member)

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Decision Making Skills & Problem Solving

June 13, 2019 from 1:00 pm to 4:00 pm

Make timely and well-considered decisions which can lead you and your team to spectacular and well-deserved progress and success on this decision making and problem solving skills course. Identify individual strengths and weaknesses and develop a highly practical personal action plan to increase capabilities in making timelier and more effective decisions that will benefit your organisation or department. Members: £69; Affiliates: £89; Non-Members: £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Metalearning : Retention of Information Course

June 21, 2019 from 10:00 am to 1:00 pm

This retention of information course is designed to upskill delegate learning and retention skills whether reading articles, textbooks, or technical manuals, and/or verbal presentations, meetings, or lectures resulting in proper (and more permanent) comprehension and data recall for use in business and social settings. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Train The Trainer Course : Developing Staff

June 25, 2019 from 10:00 am to 4:00 pm

Train your team in policy, procedure, on-boarding, sales, management, or nearly any other skill/topic by taking this train the trainer course to identify training needs, develop learning objectives, and then designing and delivering a finished programme accordingly. This course provides essential skills needed to be an effective trainer or learning development specialist for your organisation. Members £139+vat; Affiliates: £169+vat; Non-Members: £189+vat

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

Debt Recovery & Credit Control Essentials

June 25, 2019 from 10:00 am to 4:00 pm

Recover stubborn debt and finally get a handle on your organisation's credit by learning the valuable principles and practices of proper debt and credit management to stay in the black! Identify the key issues affecting credit control, how to avoid common mistakes, while gaining new techniques to recover even the most stubborn debt with this full-day course! Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Dynamic Leadership Skills Training For Managers

June 28, 2019 from 10:00 am to 1:00 pm

Leadership skills course to transform great managers into inspiring leaders in business, achieving greater buy-in from staff while developing/mentoring others into higher, more effective management roles. Develop leadership skills far beyond that of directing people, events, and tasks traffic and instill inspiration in the team as a genuine leader. Prices: Members £69; Affiliates £89; Non-Member £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Recruitment and Retention: Win & Keep Your Stars

July 10, 2019 from 9:30 am to 12:30 pm

Recruit and retain star employees with this half day recruitment and retention training course. Learn successful techniques to find those diamonds in rough and then protect your investment of training by KEEPING them on your team. This course is for anyone in management looking to add the right person to the right position and retain them long term. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Employment Law Essentials

July 10, 2019 from 9:30 am to 12:30 pm

Quickly learn essential employment law to prepare and protect your organisation from legal action and tribunals as your company grows. Use the protection of the law for your organisation and your staff with this morning course on Employment Law. Members: £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Finance Fundamentals For Business

July 11, 2019 from 9:30 am to 12:30 pm

Learn foundational finance principles: how to analyse, review and understand financial statements including Balance Sheets, Profit & Loss Cash Flow, and how to identify important trends and ask appropriate questions of the finance team all in a single morning! Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate Members £89; Non-Members £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk