January 16, 2018 from 1:00 pm to 4:00 pm
You never get a second chance to make a first impression and nine times out of ten the first contact your company will have with a potential new client is on the telephone. The correct approach is crucial in developing that prospect into a valuable customer.
This powerful communications course will turn your telephone into an appointment-making machine! Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone.
Delegates will quickly gain the skills and techniques needed to book a meeting over the phone or even close the sale. Improve your sales performance in a single morning by equipping your team with an effective strategy in speaking to prospective clients.
What we will cover:
- Prepare for a telephone call
- Qualify the customer
- Build rapport and gain trust
- Establish a healthy control of the conversation at the outset
- Explain the benefits of your product or service
- Overcome objections
- Summaries and close
- Create an action plan
Whether Sales, Business Development, or Customer Service – this course is designed to benefit anyone who talks to customers on a regular basis by phone and who wishes to improve their confidence, professional rapport, and/or sales performance.
This is an afternoon course that follows directly after the ‘Communicate Effectively’ course in the morning as part of a back to back Communications offering.
Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient to you.