Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Mastering Microsoft WORD: Power Users

April 17, 2018 from 10:00 am to 4:00 pm

Learn powerful and lesser known Microsoft Word techniques designed to make you and your staff, masters of Microsoft Word and more productive and effective members of your organisation. Save time and frustration that sometimes accompany those daily tasks you have to do in Word with new techniques that will have you wondering why you've been doing it the long way all those years!

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Project Management Essentials

April 18, 2018 from 9:30 am to 4:30 pm

This course provides a road map for getting the job done right - on time and under budget! By incorporating case studies, discussions, interactive exercises, and techniques for organising teams, tasks, and timelines, this one-day course will provide delegates with a solid foundation. Whether you are new to project management or an experienced project managers looking for a "top-up" this course will focus on establishing proper project planning, maintenance via ongoing management, and execution of your project plan.

Price: Members: £149 + vat, Affiliate members: £179 + vat, Non-members: £199 + vat, Laptop rental: £20 + vat

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Excel 2016 Level 4 – PRO Users

April 19, 2018 from 9:30 am to 4:00 pm

This advanced Microsoft Excel training course will teach you to use the advanced features of Excel to their full extent for your business or department. Configure and reproduce company data in a list using PivotTables, edit and analyse complex data by creating and utilising Scenarios, Goal Seek and Solver, incorporate built-in functions into a worksheet, work with controls and record macros.

Price: Members: £139 + vat, Affiliate members: £169 + vat, Non-members: £189 + vat, Laptop rental: £20 + vat

Contact: To reserve your place, call 01253 347063 or email training@lancschamber.co.uk

Exceptional Customer Service Skills

April 20, 2018 from 9:30 am to 1:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Successful Supervisory Management

April 24, 2018 from 9:30 am to 4:00 pm

Skilled managers lead staff effectively, whatever their personality and skills while supervising staff, complex tasks, and projects. When they do this well, the team is engaged and more productive, customers are satisfied, and therefore the company’s overall profitability increases. However, training is crucial to develop these "next level" skills.

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Managing Better: Using Emotional Intelligence

April 25, 2018 from 9:30 am to 12:30 pm

Better understand yourself and your staff by gaining management skills to be more self-aware and to manage your reactions better. Learn to assess others' emotions more effectively and deal with them successfully for enhanced performance.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Managing Better: Using Neuroscience

April 25, 2018 from 1:00 pm to 4:00 pm

Neuroscience is a “game-changer” in the realm of personal and team management and is an excellent addition to your approach arsenal. This morning course will introduce you to this new management tool and demonstrate how best to integrate necessary and productive changes which will be more potent (emotionally relevant) and more likely to be retained by management and staff.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Excel Level 1: The Fundamentals

April 26, 2018 from 9:30 am to 4:00 pm

Develop staff who are absolute beginners, fairly new to Excel, or those with limited experience in working with formulas and building spreadsheets from scratch. Gain a firm foundation on your Excel knowledge with this one day course, this is a perfectly designed course for a top up or an up-skill in the foundational elements toward truly benefiting from Excel.

Price: Members: £139 + vat, Affiliate members: £169 + vat, Non-members: £189 + vat, Laptop rental: £20 + vat

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Minute Taking Skills Made Easy

May 2, 2018 from 9:30 am to 1:00 pm

Gain skills to listen to meeting discussions, understand what has happened, identify the decisions/policies made and record them in such a way that people who were not there can clearly understand what has happened. This half-day course takes delegates through the process of understanding the role of the minute taker as well as providing tips. tricks and templates to ensure that their minutes are clear and accurate.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Employment Law Essentials

May 8, 2018 from 1:00 pm to 4:00 pm

Quickly learn the essential intricacies of employment law to prepare and protect your organisation and remain on the right side of employment law as your company grows - HR Expert and Author John Huckstepp will show you how to do exactly that on this course.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063