Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Introduction to Exporting: Level 2

October 16, 2018 from 10:00 am to 4:00 pm

Whether you are looking to develop a member of staff in the intricacies of Exporting procedures and language or you are considering export for the first time, this course is perfect for your international trade team as it provides training for local businesses across all sectors and sizes to take the first step and make new sales overseas while avoiding costly mistakes due to incorrect information and approaches to exporting.

Price: Members: £169; Affiliate: £189; Non-Member: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Telephone Sales: Overcoming Objections & Gatekeepers

October 16, 2018 from 1:00 pm to 4:00 pm

Make every minute and every phone call count. Learn skills which will be critical to getting through to the decision makers on your contact list and then have a ready-planned approach to overcoming any potential objections they might offer - in less time and with fewer barriers. You will be exceeding your sales targets in no time!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Selling To Different Buyer Types

October 16, 2018 from 9:30 am to 12:30 pm

Your customers buy according to their own set of criteria which usually appeals to their personality type. This Sales Training course will give you insight into how to maximise your sales and connection through a greater understanding of those commonly shared traits of potential client groups. Identify your potential buyer's personality and gain a greater chance of reaching them by customising your presentation accordingly.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Developing Assertiveness Skills

October 18, 2018 from 9:30 am to 1:00 pm

Develop confidence to speak with clients face to face and apply assertiveness to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Selling To Different Buyer-Types

October 19, 2018 from 9:30 am to 12:30 pm

Not everyone buys according to the same criteria. Rather, studies have shown that we all tend to buy according to that which appeals to our personality type. This Sales Training course will give you insight into how to maximise your sales and connection through a greater understanding of the common personality traits of potential clients. Identify your potential buyer's personality and gain a greater chance of reaching them by customising your presentation accordingly.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Fire Safety Fire Marshal Course

October 22, 2018 from 9:00 am to 5:00 pm

Gain the knowledge and understanding of fire awareness within your workplace en route to fulfilling the role of Fire Marshal for your organisation. Through the identification of your role in fire prevention, the role of Fire Marshal can be filled completely.

Price: Members: £65; Affiliate: £75; Non-Members: £85

Contact: Chamber Training Centre: 01253 347063 or via Email training@lancschamber.co.uk

Food Safety and Hygiene Course – Certified

October 23, 2018 from 9:00 am to 5:00 pm

This course will outline the importance of food safety procedures, risk assessment, safe food handling and behaviour and will describe how to report food safety hazards and outline the legal responsibilities of food handlers within the workplace role - catering - school food handlers - hygiene best practices.

Price: Members: £65; Affiliate: £75; Non-Members: £85

Contact: Chamber Training Centre: 01253 347063 or via Email training@lancschamber.co.uk

Essential Selling Skills

October 25, 2018 from 9:30 am to 12:30 pm

Whether selling inbound, outbound, telephone, or as a customer-facing service representative – be a part of pro-active sales teams that hit their targets. This course will enable you or your team to be that integral first-representative of the business and will provide you with the skills of prospecting to recruit new customers. This is an essential training course for Sales Essentials!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Negotiation: Achieving A Win-Win Outcome

October 25, 2018 from 1:00 pm to 4:00 pm

Negotiation is an integral part of creating value for your organisation or department. Your success depends on your personal skills as a negotiator. The art of negotiation is both a valuable and a powerful skill to learn - which this technique-packed training course provides.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Google Analytics for Business

October 30, 2018 from 10:00 am to 4:00 pm

This full-day course will delve into ways to use Google Analytics to gather more meaningful data, analyze it better and make your website perform higher and more visible to searches online. From setting up tracking to speeding up your site and benchmarking your website data, this course will help you to be found by more potential clients who search online!

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063