Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Managing Better: Using Emotional Intelligence

September 5, 2018 from 9:30 am to 12:30 pm

Better understand yourself and your staff by gaining management skills to be more self-aware and to manage your reactions better. Learn to assess others' emotions more effectively and deal with them successfully for enhanced performance.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Managing Better: Using Neuroscience

September 5, 2018 from 1:00 pm to 4:00 pm

Neuroscience is a “game-changer” in the realm of personal and team management and is an excellent addition to your approach arsenal. This morning course will introduce you to this new management tool and demonstrate how best to integrate necessary and productive changes which will be more potent (emotionally relevant) and more likely to be retained by management and staff.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Media Relations Masterclass For Business

September 6, 2018 from 10:00 am to 4:00 pm

Learn from a journalist, editor and company director with over 25 years experience across print, web and social media publishing on building relationships that allow your organisation to work confidently and effectively with the media, whatever your line of work. This course will go a long way in ensuring that yours is the story that gets put in front of a huge audience of potential customers.

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Winning Bids and Tenders: The Fundamentals

September 11, 2018 from 9:30 am to 4:00 pm

Bidding for contracts is becoming more and more common in all sectors, causing some real anxiety for those involved. Bids can be confusing and extremely time consuming, compounded by the fact that we all have our day jobs that need constant attention. This workshop is designed to provide you with the skills and tools to adopt, adapt and apply when writing your next bid, to save you time and, ultimately, anxiety.

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Exceptional Customer Service Skills

September 12, 2018 from 9:30 am to 1:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Essentials of Data Protection for Business

September 12, 2018 from 9:30 am to 1:00 pm

Essentials of Data Protection provides delegates with solid best-practice approaches to protecting client data right now, today. Learn what regulations are currently in place and what businesses are expected to observe via the DPA 1998 agreement. Learn strategies and approaches through real-world examples while seeing the benefits to protecting your clients' data and the consequences if you don't. We will also have a closing module to compare current regulation with the upcoming GDPR regulation changes/additions which is coming to a business near you, next year!

Price: Members: £79; Affiliate Members £99; Non-Members £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Excel 2016 Level 4 – PRO Users

September 13, 2018 from 9:30 am to 4:00 pm

This advanced Microsoft Excel training course will teach you to use the advanced features of Excel to their full extent for your business or department. Configure and reproduce company data in a list using PivotTables, edit and analyse complex data by creating and utilising Scenarios, Goal Seek and Solver, incorporate built-in functions into a worksheet, work with controls and record macros.

Price: Members: £139 + vat, Affiliate members: £169 + vat, Non-members: £189 + vat, Laptop rental: £20 + vat

Contact: To reserve your place, call 01253 347063 or email training@lancschamber.co.uk

Project Management Essentials

September 18, 2018 from 9:30 am to 4:00 pm

This course provides a road map for getting the job done right - on time and under budget! By incorporating case studies, discussions, interactive exercises, and techniques for organising teams, tasks, and timelines, this one-day course will provide delegates with a solid foundation. Whether you are new to project management or an experienced project managers looking for a "top-up" this course will focus on establishing proper project planning, maintenance via ongoing management, and execution of your project plan.

Price: Members: £139 + vat, Affiliate members: £169 + vat, Non-members: £189 + vat, Laptop rental: £20 + vat

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Essentials of Debt Recovery & Credit Control

September 19, 2018 from 9:30 am to 4:30 pm

Recover stubborn debt and finally get a handle on your organisation's credit by learning the valuable principles and practices of proper debt and credit management to stay in the black! Identify the key issues affecting credit control, how to avoid common mistakes, while gaining new techniques to recover even the most stubborn debt with this full day course!

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Growing Your Business With Twitter & LinkedIn

September 20, 2018 from 9:30 am to 4:00 pm

Grow your business by learning to properly utilise both Twitter and LinkedIn social media platforms. Apply best practice for posting content, making connections, building and sustaining a dynamic web presence for your organisation. Success in business is dependent on making the most of your social media channels and this full-day training course will help you accomplish that!

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063