How To Hold Difficult Conversations

November 30, 2017 from 9:30 am to 1:30 pm

Ideally miscommunication would not exist in the workplace, people would do their job willingly to a high standard with policies always adhered to.

However, this is not a real-world picture of today’s work environment. Managers and team leaders are often challenged to conduct difficult conversations with staff, whether to nip problems in the bud, personal conflicts, explaining restructures, or other HR and personnel management issues.

The outcome of such conversations depends less on ‘what’ is said, and more on ‘how’ it is communicated. This is where professional training for HR, Personnel, and management teams is critical.

This half-day course will develop communication skills and confidence in conducting these difficult conversations for a positive outcome wherby the team/staff member will take responsibility of their areas for improvement, are motivated to implement the agreed actions, and will engage well with their job and colleagues.

This morning workshop includes case studies, discussions, and interactive exercises along with ample opportunity to practice leading difficult conversations.

Delegates are invited to complete an individual assessment about their skills in leading difficult conversations and will receive personalised feedback from Dr. Xuereb, including tips on how to improve their skills even further.

Delegates will achieve the following:

  • Understand how to lead difficult conversations.
  • Be skilled in preparing for difficult conversations.
  • Be confident in leading difficult conversations, including when staff are aggressive or monosyllabic in their responses.
  • Be able to work with staff to develop an action plan that will succeed in addressing the problem.
  • Be able to lead team meetings that focus on difficult topics and/or where staff are resistant to what is being communicated.

Dr Sharon Xuereb is a psychologist working in both the UK and the USA and is a contributor to our HR Forum and Network events. She believes that staff can be a manager’s best resource. She enjoys working with managers who want to increase their staff’s engagement levels.


Does the course date/time/location not work for your organisation? We’re flexible and can bring the training to your facility through in-house or bespoke courses. Contact us to book a date, time, and location that is most convenient to you.

Training location

Chamber Training Centre - Blackpool Fylde Coast
Amy Johnson Way, Blackpool FY4 2RN, United Kingdom
Price :
Members: £79; Affiliate: £99; Non-Members: £119
Contact :
Chamber Training Team Email:; Or by telephone 01253 347063

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