June 4, 2019 from 9:30 am to 12:30 pm
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This well proven course make you think totally differently about how and why you react the way you do to different customers. It will provide you with a “selfish” approach to customer service which is good for you, your employer and most importantly your customers. Revolutionize your approach and take your customer service to a higher level of productivity and efficiency.
Delegates Will Master an Understanding of the following:
- Traditional Customer Service
- Emotional email (and its pitfalls)
- Reading accuracy (and its impact)
- Managing Angry Customers (and keeping them as customers!)
- Active listening (Critical Tool of the Customer Service trade)
- Objection handling
- Controlling the interaction
By the end of this course you will have developed an understanding of those effective actions to implement in your customer service which can deliver a sustainable and unassailable advantage over your competitors. This course will have you thinking very differently about how you go about providing a customer service experience.
Does the course location/date/time not work for your organisation? We’re flexible, contact us to bring the training directly to your facility with an in-house or bespoke course. We can set up a training session at a time, date, and location that is most convenient to you!