Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Exceptional Customer Service Skills

April 20, 2018 from 9:30 am to 1:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Time Management & Prioritisation Skills

May 31, 2018 from 9:30 am to 4:00 pm

Gain control of your busy work and social schedules to be more productive while achieving an effective work/life balance through the many important time related topics covered in this workshop such as planning, setting goals, delegation and managing meetings among others.

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Selling To Different Types of Buyers

June 5, 2018 from 9:30 am to 1:00 pm

Not everyone buys according to the same criteria. Rather, studies have shown that we all tend to buy according to that which appeals to our personality type. This Sales Training course will give you insight into how to maximise your sales and connection through a greater understanding of the common personality traits of potential clients. Identify your potential buyer's personality and gain a greater chance of reaching them by customising your presentation accordingly.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Telephone Sales: Overcoming Objections & Gatekeepers

June 5, 2018 from 1:00 pm to 4:00 pm

Make every minute and every phone call count. Learn skills which will be critical to getting through to the decision makers on your contact list and then have a ready-planned approach to overcoming any potential objections they might offer - in less time and with fewer barriers. You will be exceeding your sales targets in no time!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Essential Selling Skills

June 21, 2018 from 9:30 am to 12:30 pm

Whether selling inbound, outbound, telephone, or as a customer-facing service representative – be a part of pro-active sales teams that hit their targets. This course will enable you or your team to be that integral first-representative of the business and will provide you with the skills of prospecting to recruit new customers. This is an essential training course for Sales Essentials!

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Negotiation Skills: Achieving Win-Win Outcomes

June 21, 2018 from 1:00 pm to 4:00 pm

Negotiation is an integral part of creating value for your organisation or department. Your success depends on your personal skills as a negotiator. The art of negotiation is both a valuable and a powerful skill to learn - which this technique-packed training course provides.

Price: Members: £79; Affiliate: £99; Non-Members: £109

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Presentation & Pitching Skills

June 26, 2018 from 9:30 am to 4:00 pm

Build a compelling presentation or persuasive pitch to impress your audience whether one or one thousand - and get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers. Also included, will be a module to greatly improve pitching skills when you only have a short time to deliver a powerful pitch or presentation - this course will show you how to get it done right!

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Telephone Techniques

July 12, 2018 from 1:00 pm to 4:00 pm

Turn your telephone into an appointment-making machine! Successful conversations result in securing additional business for your company. Equip yourself or your team with the necessary skills to make every phone call profitable - all in a single morning!

Price: Members: £69+vat, Affiliate members: £89+vat, Non-members: £99+vat

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Exceptional Customer Service Skills

September 12, 2018 from 9:30 am to 1:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Time Management & Prioritisation Skills

October 9, 2018 from 9:30 am to 4:00 pm

Gain control of your busy work and social schedules to be more productive while achieving an effective work/life balance through the many important time related topics covered in this workshop such as planning, setting goals, delegation and managing meetings among others.

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063