Training and development

Keep your staff engaged, motivated, and at peak performance with training and development through the North & Western Lancashire Chamber of Commerce. With over 75 course titles across Business Management, Administration, Marketing, Sales, Communications, and Software Skills offered throughout the year, the Chamber training programme can develop the skills of your workforce and improve the overall performance and efficiency of your organisation.

We can affordably offer any of the courses found here on the website as in-house or bespoke training at a time, date, and location that is most convenient to your team and tailored to your specific needs.

See below for details of our upcoming courses. Please feel free to contact a member of our Training team for any specific training requirements you might have: training@lancschamber.co.ukTel: 01253 347063

Powerful Telephone Techniques

February 7, 2019 from 1:00 pm to 4:00 pm

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successeful. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69+vat, Affiliate members: £89+vat, Non-members: £99+vat

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Exceptional Customer Service Skills

February 7, 2019 from 9:30 am to 12:30 pm

This well proven course make you think totally differently about how and why you react the way you do to different customers. It will provide you with a "selfish" approach to customer service which is good for you, your employer and most important ly your customers. Revolutionize your approach and take your customer service to a higher level of productivity and efficiency. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Creating Great Content For Social Media

February 8, 2019 from 9:30 am to 12:30 pm

Create engaging content for social media channels and expand your online network to promote your goods, and services. Learn what content and which platforms work best to reach your target audience. This content creation course is packed with useful information to transform your digital presence. Price: Members £69; Affiliate £89; Non-Members £99

Price: Members: £69; Affiliate Members £89; Non-Members £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Telephone Sales: Overcoming Objections & Gatekeepers

February 14, 2019 from 1:00 pm to 4:00 pm

Make every minute and every phone call count. Learn skills which will be critical to getting through to the decision makers on your contact list and then have a ready-planned approach to overcoming any potential objections they might offer - in less time and with fewer barriers. You will be exceeding your sales targets in no time!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Managing Conflict Effectively

March 12, 2019 from 10:00 am to 4:00 pm

Meet the challenges of complex personalities on your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this one-day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring. Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Powerful Presentation & Pitching Skills

March 12, 2019 from 10:00 am to 4:00 pm

Build a compelling, confident presentation or persuasive pitch to impact clients and colleagues whether one or one thousand - and get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers. Also included, will be a module to greatly improve pitching skills when you only have a short time to deliver a powerful pitch or presentation - this presentation training course will show you how to get it done right! Members: £139;; Affiliates: £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Train The Trainer: Develop Your Own Staff

March 14, 2019 from 10:00 am to 4:00 pm

Train your team in policy, onboarding, sales, management or nearly any other skill/topic by learning to identify training needs, developing learning objectives, and then designing and delivering a finished programme accordingly. This course provides essential skills needed to be an effective trainer or learning development specialist for your organisation so that you can develop teams and department heads. Members £139+vat; Affiliates: £160+vat; Non-Members: £189+vat

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Ultimate Outlook: Power Users

March 15, 2019 from 9:30 am to 12:30 pm

This Microsoft Outlook training will make it easy to be your most productive, organised and connected self to all of your staff and clients and will introduce you to the features and benefits of the "power user" options of Outlook and taking it mobile!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Writing Copy That Sells!

March 15, 2019 from 10:00 am to 1:00 pm

Develop copy writing marketing skills for yourself or that of your team with our Writing Copy That Sells! course. Reach new and existing clients with effective language and style. They will be writing copy in a way to sell your goods and services while avoiding sector-specific jargon that might turn prospective clients away.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Marketing Unwrapped: Getting Your Message Right

March 20, 2019 from 9:30 am to 12:30 pm

Demystify marketing and gain a valuable overview of the techniques available today and what is manageable for SMEs in this world of fast moving technology and fierce competition. Learn values-based marketing communication techniques to enable your organisation to connect on a much deeper level with your intended audience both internally and externally in an authentic, far more effectual way. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063- or Email: Training@Lancschamber.co.uk