Training and development

Keep your staff engaged, motivated, and at peak performance with training and development through the North & Western Lancashire Chamber of Commerce. With over 75 course titles across Business Management, Administration, Marketing, Sales, Communications, and Software Skills offered throughout the year, the Chamber training programme can develop the skills of your workforce and improve the overall performance and efficiency of your organisation.

We can affordably offer any of the courses found here on the website as in-house or bespoke training at a time, date, and location that is most convenient to your team and tailored to your specific needs.

See below for details of our upcoming courses. Please feel free to contact a member of our Training team for any specific training requirements you might have: training@lancschamber.co.ukTel: 01253 3347063

Writing Copy That Sells!

November 15, 2018 from 9:30 am to 1:00 pm

Develop the marketing skills of your staff with this copy writing course and reach new and existing clients with effective language and style. They will be writing copy in a way that actually sells your organisation's goods and services while avoiding sector-specific jargon that might turn prospective clients away.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Managing Conflict Effectively

November 21, 2018 from 10:00 am to 4:00 pm

Meet the challenges of complex personalities on your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this one-day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring.

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Writing Successful Press Releases & Media Content

November 22, 2018 from 9:30 am to 4:00 pm

Press releases are still the fastest and cheapest (free) way to get your word out to the masses. Write your press releases with the proper content and format to bring promotional success. This full-day course will provide simple improvements to writing technique and capturing interest to ensure that the "good news" story about your organisation is picked up and run by media outlets resulting in critical (and free) promotion!

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Crisis Media Management

November 29, 2018 from 10:00 am to 4:00 pm

Be prepared with a statement when problems strike - whether a public safety issue, faulty goods,service, or an unfortunate accident. Develop your skills to handle both interrogation from the mainstream media and adverse reaction on 24/7 social media channels. Preserve your brand integrity and communicate critical information in the right way to the right people with this one-day course! Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Marketing Unwrapped: Getting Your Message Right

December 4, 2018 from 10:00 am to 1:00 pm

This thought-provoking session will demystify marketing, giving a valuable overview of the techniques available today and what is manageable for SMEs in this world of fast moving technology and fierce competition. Learn values-based marketing communication techniques to enable your organisation to connect on a much deeper level with your intended audience both internally and externally in an authentic, far more effectual way.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063- or Email: Training@Lancschamber.co.uk

Exceptional Customer Service Skills

December 7, 2018 from 10:00 am to 1:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Growing Your Business With Twitter & LinkedIn

December 11, 2018 from 9:30 am to 4:00 pm

Grow your business by learning to properly utilise both Twitter and LinkedIn social media platforms. Apply best practice for posting content, making connections, building and sustaining a dynamic web presence for your organisation. Success in business is dependent on making the most of your social media channels and this full-day training course will help you accomplish that!

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Media Relations Masterclass For Business

January 15, 2019 from 10:00 am to 4:00 pm

Learn from a journalist, editor and company director with over 25 years experience across print, web and social media publishing on building relationships that allow your organisation to work confidently and effectively with the media, whatever your line of work. This course will go a long way in ensuring that yours is the story that gets put in front of a huge audience of potential customers.

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Developing Assertiveness Skills

January 25, 2019 from 10:00 am to 1:00 pm

Develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Communicate Effectively

January 29, 2019 from 9:30 am to 12:30 pm

Learn an effective holistic approach to professional communication at all levels with this half day course in Effective Communication from the Chamber of Commerce. Up-skill your staff to represent your business professionally and effectively. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk