Training and development

Keep your staff engaged, motivated, and at peak performance with training and development through the North & Western Lancashire Chamber of Commerce. With over 75 course titles across Business Management, Administration, Marketing, Sales, Communications, and Software Skills offered throughout the year, the Chamber training programme can develop the skills of your workforce and improve the overall performance and efficiency of your organisation.

We can affordably offer any of the courses found here on the website as in-house or bespoke training at a time, date, and location that is most convenient to your team and tailored to your specific needs.

See below for details of our upcoming courses. Please feel free to contact a member of our Training team for any specific training requirements you might have: training@lancschamber.co.ukTel: 01253 347063

Creating Great Content For Social Media

February 8, 2019 from 10:00 am to 4:00 pm

Create engaging content for social media channels and expand your online network to promote your goods, and services. Learn what content and which platforms work best to reach your target audience. This content creation course is packed with useful information to transform your digital presence. Price: Members £69; Affiliate £89; Non-Members £99

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Managing Conflict Effectively

February 19, 2019 from 1:00 pm to 4:00 pm

Conflict management training course to meet the challenges of complex personalities on your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Successful Telephone Sales Training

February 21, 2019 from 1:00 pm to 4:00 pm

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telephone sales training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills which build confidence and improve the customer experience of your organisation. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

Difficult Conversations : Discussing What Matters Most

February 22, 2019 from 9:30 am to 12:30 pm

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Powerful Presentation & Pitching Skills

March 12, 2019 from 10:00 am to 4:00 pm

Build a compelling, confident presentation or persuasive pitch to impact clients and colleagues whether one or one thousand - and get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers. Also included, will be a module to greatly improve pitching skills when you only have a short time to deliver a powerful pitch or presentation - this presentation training course will show you how to get it done right! Members: £139;; Affiliates: £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Ultimate Outlook: Power Users

March 15, 2019 from 9:30 am to 12:30 pm

This Microsoft Outlook training will make it easy to be your most productive, organised and connected self to all of your staff and clients and will introduce you to the features and benefits of the "power user" options of Outlook and taking it mobile!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Marketing Unwrapped: Right Message. Right Plan.

March 20, 2019 from 10:00 am to 4:00 pm

Marketing training - two courses packed into one full day workshop with a marketing communication session in the morning and a session to develop your own organisational marketing plan in the afternoon. Establish values-based marketing communication techniques to to connect on a more effective and permanent level with your intended audience both internally and externally. Then apply these principles immediately into a cohesive training plan which perfect matches your organisation. Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063- or Email: Training@Lancschamber.co.uk

Crisis Media Management

March 26, 2019 from 10:00 am to 4:00 pm

Be prepared with a statement when problems strike - whether a public safety issue, faulty goods,service, or an unfortunate accident. Develop your skills to handle both interrogation from the mainstream media and adverse reaction on 24/7 social media channels. Preserve your brand integrity and communicate critical information in the right way to the right people with this one-day course! Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Minute Taking Skills Made Easy

April 3, 2019 from 10:00 am to 1:00 pm

Gain skills to listen to meeting discussions, understand what has happened, identify the decisions/policies made and record them in such a way that people who were not there can clearly understand what has happened. This half-day course takes delegates through the process of understanding the role of the minute taker as well as providing tips techniques, and templates to ensure that that minutes are clear and accurate and the meeting is productive and successful. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Non Verbal Communication Skills Training

April 23, 2019 from 9:30 am to 12:30 pm

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all sub consciously use & read body language, this non verbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk