Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Marketing Unwrapped: Getting Your Message Right

September 4, 2018 from 10:00 am to 1:00 pm

This thought-provoking session will demystify marketing, giving a valuable overview of the techniques available today and what is manageable for SMEs in this world of fast moving technology and fierce competition. Learn values-based marketing communication techniques to enable your organisation to connect on a much deeper level with your intended audience both internally and externally in an authentic, far more effectual way.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063- or Email: Training@Lancschamber.co.uk

Growing Your Business With Twitter & LinkedIn

September 11, 2018 from 10:00 am to 4:00 pm

Grow your business by learning to properly utilise both Twitter and LinkedIn social media platforms. Apply best practice for posting content, making connections, building and sustaining a dynamic web presence for your organisation. Success in business is dependent on making the most of your social media channels and this full-day training course will help you accomplish that!

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Media Relations Masterclass For Business

September 13, 2018 from 10:00 am to 4:00 pm

Learn from a journalist, editor and company director with over 25 years experience across print, web and social media publishing on building relationships that allow your organisation to work confidently and effectively with the media, whatever your line of work. This course will go a long way in ensuring that yours is the story that gets put in front of a huge audience of potential customers.

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Exceptional Customer Service Skills

September 19, 2018 from 10:00 am to 1:00 pm

Build your business and your reputation by applying simple, easy-to-implement techniques to the customer-facing roles on your team. This is not a "sales" course but rather a true "service-based" course in business professionalism which will show you how to get exceptional results (and happy customers) from your CSR team!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Telephone Sales: Overcoming Objections & Gatekeepers

October 16, 2018 from 1:00 pm to 4:00 pm

Make every minute and every phone call count. Learn skills which will be critical to getting through to the decision makers on your contact list and then have a ready-planned approach to overcoming any potential objections they might offer - in less time and with fewer barriers. You will be exceeding your sales targets in no time!

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Selling To Different Buyer Types

October 16, 2018 from 9:30 am to 12:30 pm

Your customers buy according to their own set of criteria which usually appeals to their personality type. This Sales Training course will give you insight into how to maximise your sales and connection through a greater understanding of those commonly shared traits of potential client groups. Identify your potential buyer's personality and gain a greater chance of reaching them by customising your presentation accordingly.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Minute Taking Skills Made Easy

October 17, 2018 from 9:30 am to 12:30 pm

Gain skills to listen to meeting discussions, understand what has happened, identify the decisions/policies made and record them in such a way that people who were not there can clearly understand what has happened. This half-day course takes delegates through the process of understanding the role of the minute taker as well as providing tips. tricks and templates to ensure that their minutes are clear and accurate.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Developing Assertiveness Skills

October 18, 2018 from 9:30 am to 1:00 pm

Develop confidence to speak with clients face to face and apply assertiveness to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Negotiation: Achieving A Win-Win Outcome

October 25, 2018 from 1:00 pm to 4:00 pm

Negotiation is an integral part of creating value for your organisation or department. Your success depends on your personal skills as a negotiator. The art of negotiation is both a valuable and a powerful skill to learn - which this technique-packed training course provides.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Creating Great Content For Social Media

October 31, 2018 from 9:30 am to 12:30 pm

Grow your online network while promoting your brand, goods, and services to potential clients by creating engaging content for your social media channels like Twitter, LinkedIn, and Facebook. Learn what content is best to market your services and what content works best on each platform. This social media content creation course is packed with useful information to transform the way you interact online.

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063