Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Growing Your Business With Twitter & LinkedIn

October 26, 2017 from 9:30 am to 4:30 pm

Grow your business by learning to properly utilise both Twitter and LinkedIn social media platforms. Apply best practice for posting content, making connections, building and sustaining a dynamic web presence for your organisation. Success in business is dependent on making the most of your social media channels and this full-day training course will help you accomplish that!

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Train The Trainer: Develop Your Own Staff

November 15, 2017 from 9:30 am to 4:30 pm

Train your team in virtually any subject or topic by learning to identify their training needs, developing their learning objectives, and then designing and delivering a finished programme. This course covers these essential skills needed to be an effective trainer or learning development specialist for your organisation so that you can develop your own staff!

Price: Members: £149; Affiliate Members £179; Non-Members £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Managing Conflict Effectively

November 16, 2017 from 9:30 am to 4:30 pm

Meet the challenges of complex personalities on your workforce and increase staff profitability by effectively handling conflict and problems in the workplace. With the skills learned in this full day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring.

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Minute Taking Skills Made Easy

November 16, 2017 from 9:30 am to 1:30 pm

Gain skills to listen to meeting discussions, understand what has happened, identify the decisions/policies made and record them in such a way that people who were not there can clearly understand what has happened. This half-day course takes delegates through the process of understanding the role of the minute taker as well as providing tips. tricks and templates to ensure that their minutes are clear and accurate.

Price: Members: £79; Affiliate Members £99; Non-Members £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

How To Hold Difficult Conversations

November 30, 2017 from 9:30 am to 1:30 pm

This half-day course will develop communication skills and confidence in conducting these difficult conversations for a positive outcome wherby the team/staff member will take responsibility of their areas for improvement, are motivated to implement the agreed actions, and will engage well with their job and colleagues.

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Writing Press Releases & Content For Media

November 30, 2017 from 9:30 am to 4:00 pm

Your press release must be written with the proper content and format to bring promotional success. This half-day course will provide simple improvements to writing technique and capturing interest to ensure that the "good news" story about your organisation is picked up and run by media outlets resulting in critical (and free) promotion!

Price: Members: £149; Affiliate Members £179; Non-Members £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Exceptional Customer Service

December 5, 2017 from 9:30 am to 1:30 pm

In this course you will learn how to build your business and your reputation by applying simple techniques to the customer-facing roles on your team which are easy to implement. This is not a "sales" course but rather a true "service-based" course which will show you how to get exceptional results from your CSR team!

Price: Members: £79; Affiliate Members £99; Non-Members £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Telephone Techniques

January 16, 2018 from 9:30 am to 12:00 pm

Turn your telephone into an appointment-making machine! Successful conversations result in securing additional business for your company. Equip yourself or your team with the necessary skills to make every phone call profitable - all in a single morning!

Price: Members: £79.00 +vat, Affiliate members: £99.00 +vat, Non-members: £119.00 +vat

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Communicate Effectively

January 16, 2018 from 9:30 am to 12:30 pm

Communicate professionally at all levels: In-person, phone, or email with this half day course in Effective Communication from the Chamber of Commerce. Up-skill your staff to represent your business professionally and effectively with this half-day course.

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063