Training and development

Keep your staff engaged, motivated, and at peak performance with training and development through the North & Western Lancashire Chamber of Commerce. With over 75 course titles across Business Management, Administration, Marketing, Sales, Communications, and Software Skills offered throughout the year, the Chamber training programme can develop the skills of your workforce and improve the overall performance and efficiency of your organisation.

We can affordably offer any of the courses found here on the website as in-house or bespoke training at a time, date, and location that is most convenient to your team and tailored to your specific needs.

See below for details of our upcoming courses. Please feel free to contact a member of our Training team for any specific training requirements you might have: training@lancschamber.co.ukTel: 01253 347063

Powerful Telephone Techniques

October 14, 2019 from 1:00 pm to 4:00 pm

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successeful. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69+vat, Affiliate members: £89+vat, Non-members: £99+vat

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Exceptional Customer Service Skills Training

October 14, 2019 from 9:30 am to 12:30 pm

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Assertiveness Training : Developing Assertiveness Skills

October 18, 2019 from 9:30 am to 12:30 pm

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Successful Telesales Skills

October 18, 2019 from 10:00 am to 4:00 pm

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills which build confidence and improve the customer experience of your organisation. Members: £139; Affiliate: £169; Non-Members: £189

Price: Members: £139; Affiliate: £169; Non-Members: £189

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

Networking Skills For Business People

October 22, 2019 from 1:00 pm to 4:00 pm

Networking skills for business training where delegates will learn to work the room at meetings, networking events, or exhibitions with ease while maintaining a confidence and comfortability in conversation by using their individual style to communicate with fellow networkers. Delegates will also receive a variety of methods and techniques which will enable them to relate with other business professionals in a far more productive way. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Managing Conflict Effectively

October 24, 2019 from 1:00 pm to 4:00 pm

Conflict management training course to meet the challenges of complex personalities on your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Metalearning : Retention of Information Course

October 25, 2019 from 10:00 am to 1:00 pm

This retention of information course is designed to upskill delegate learning and retention skills whether reading articles, textbooks, or technical manuals, and/or verbal presentations, meetings, or lectures resulting in proper (and more permanent) comprehension and data recall for use in business and social settings. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliates £89; Non-Members: £99

Contact: Chamber Training Team 01253 3347063or Email: Training@Lancschamber.co.uk

Social Media Training : Creating Great Content

October 31, 2019 from 10:00 am to 4:00 pm

Social media training to grow your online network through promoting your brand, goods, and services to potential clients through engaging content for social media channels: Twitter, LinkedIn, and Facebook. Learn what content is best for your services and what content works best on each platform. This social media training course is packed with useful information to transform the way you interact online. Members £139; Non-Members £189

Price: Members: £139; Affiliates £169; Non-Members: £189

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

How To Write A Press Release & Content for Media

November 5, 2019 from 10:00 am to 4:00 pm

Course on how to write press releases with the proper content and format with simple improvements to writing technique. Press releases deliver exceptional results for virtually any business, regardless of its size or sector which means that this type of content could also work like magic for you. Capture interest and ensure that the "good news" story about your organisation is picked up and run by media outlets resulting in a fast and inexpensive (free) mass promotion. Members £139; Affiliates £169; Non-Members £189

Price: Members: £139; Affiliate Members £169; Non-Members £189

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk

Copywriting Course : Writing Copy That Sells!

November 12, 2019 from 9:30 am to 1:00 pm

Develop copywriting skills with this copywriting course designed to enable you to reach new and existing clients with effective language and style. Write copy in a way that is effectively persuasive and sells what your organisation has to offer and avoid sector-specific jargon that might turn prospective clients away. Members £69; Affiliates £89; Non-Members £99

Price: Members: £69; Affiliate: £89; Non-Members: £99

Contact: Chamber Training Team 01253 347063or Email: Training@Lancschamber.co.uk