Training and development

Training and development is not only key to keeping your staff motivated, but also essential to improving your overall business efficiency.  At North & Western Lancashire Chamber of Commerce we offer a comprehensive support package to develop the skills of your workforce and improve the overall performance of your business.

We offer a year round calendar of popular training course and can also offer bespoke courses, tailored to your specific needs.

See below for details of our upcoming courses and if you have any specific training requirements please contact us.

Exceptional Customer Service

September 5, 2017 from 9:30 am to 1:30 pm

In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement. This is not a "sales" course but rather a true "service-based" course which will show you how to get the most out of your CSR team!

Price: Members: £79; Affiliate Members £99; Non-Members £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Presentation & Pitch Skills

September 20, 2017 from 9:30 am to 4:45 pm

This course will show you how to build a compelling presentation or persuasive pitch to impress your audience whether one or one thousand - and get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers.

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Creating Social Media Content For Business

September 26, 2017 from 9:30 am to 4:30 pm

Grow your online network while promoting your brand, goods, and services to potential clients by creating engaging content for your social media channels like Twitter, LinkedIn, and Facebook. Learn what content is best to market your services and what content works best on each platform. This social media content creation course is packed with useful information to transform the way you interact online.

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Powerful Negotiation: Achieving A Win-Win Outcome

October 4, 2017 from 9:30 am to 1:00 pm

Negotiation is an integral part of creating value for your organisation or department. Your success depends on your personal skills as a negotiator. The art of negotiation is both a valuable and a powerful skill to learn - which this technique-packed training course provides.

Price: Members: £79; Affiliate Members £99; Non-Members £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Developing Assertiveness Skills

October 5, 2017 from 9:30 am to 1:00 pm

Develop confidence to speak with clients face to face and apply assertiveness to foster healthier work relationships. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Writing Copy That Sells!

October 17, 2017 from 9:30 am to 1:30 pm

Learn the art of writing copy in a way that actually sells your organisation's goods and services while avoiding sector-specific jargon that will turn them off completely.

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Selling To Personalities

October 18, 2017 from 9:30 am to 4:30 pm

This Sales training course provides an insight into how to maximise sales and connection through a greater understanding of the personality traits of potential clients. Identify your potential buyer and customise your presentation accordingly with this Sales Training course.

Price: Members: £149; Affiliate: £179; Non-Members: £199

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063

Writing Perfect Press Releases

October 19, 2017

Your press release must be written with the proper content and format to bring promotional success. This half-day course will provide simple improvements to writing technique and capturing interest to ensure that the "good news" story about your organisation is picked up and run by media outlets resulting in critical (and free) promotion!

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Training Team: 01253 347063 Email: training@lancschamber.co.uk

How To Hold Difficult Conversations

November 30, 2017 from 9:30 am to 1:30 pm

This half-day course will develop communication skills and confidence in conducting these difficult conversations for a positive outcome wherby the team/staff member will take responsibility of their areas for improvement, are motivated to implement the agreed actions, and will engage well with their job and colleagues.

Price: Members: £79; Affiliate: £99; Non-Members: £119

Contact: Chamber Training Team Email: training@lancschamber.co.uk; Or by telephone 01253 347063