Abbey answers prayers for new phone system

Abbey Telecom and Danbro

A Lancashire telecommunications firm has been praised for installing a multi-user telephone system and helping a company to fulfil its call of duty.

Abbey Telecom aided Danbro, the owners of Lytham-based Jubilee House, by helping them increase the capability of providing up to 300 telephone extensions across office space the organisation is aiming to let.

Katie Allen, Danbro’s Group Operations Director, said: “Our provision of a fully serviced business offer in Jubilee House has required the involvement of a wide range of suppliers and contractors across many disciplines. That brings many challenges and an emphasis on teamwork.

“Abbey Telecom’s work with us has been ongoing since our move and has, in many ways, stood out.

“In the context of so much building development and office installation work, their engineers have excelled. The company has been one of the most co-operative in making our transitional arrangements as seamless and smooth as possible.”

The company was originally appointed to install the latest VOIP telephone technology in a deal which included state-of-the-art Samsung handsets and exchange facilities.

It is also taking advantage of PC based operator consoles, SIP trunks for external calls and IP extensions with ISDN back up to ensure continual connectivity.

Abbey Telecom managing director, Tony Raynor (pictured with Katie Allen), added:  “This was one of our more complex orders in that it required us to build an entirely new system from the ground up as an integral part of the wider refurbishment. That involved a good deal of co-operation with different contractors.

“It’s an exciting project in which to still be closely involved and it’s really encouraging to get positive feedback not just about installation but also about our response to any ongoing maintenance issues which need a quick fix.”

Abbey Telecom serves an array of clients from local SMEs to national organisations with branch networks, providing telephone systems and calls, lines and minutes packages. For further information, call 01254 272 000 or visit http://www.abbeytelecom.co.uk/

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